Platincasino ES - Spieler hat aufgrund abgelaufener Karte Probleme mit der Auszahlung.

Platincasino is refusing to pay me because they want to verify a card that expired years ago and that I no longer have. The fact that they have already verified my bank account, PayPal account, and my current card is not sufficient for them. They are using the excuse of this old, nonexistent card.

Platincasino no me quiere pagar porque quiere verificar una tarjeta caducada hace años que ya no tengo, no les sirve haber verificado cuenta bancaria, cuenta paypal y la tarjeta que tengo actualmente me pone la excusa de esa tarjeta que ya no tengo

Hello pixicloty,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platin Casino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Can't your payment provider send you a confirmation that the mentioned card is expired?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, I have had the account verified for months and the payment methods have also been in place for a couple of days, everything is correct, accepted except that card that has expired for more than a year, it does not make sense because I have not made the deposits with that card, but they say What are the rules?

And regarding the bank, they are looking to see if I can get a certificate of ownership but since it has expired, they have told me that they do not believe it is possible, thank you

Hola, tengo la cuenta verificada hace meses y los metodos de pago tambien desde hace un par de dias todo correcto aceptado menos esa tarjeta que esta caducada hace mas de un año, no tiene sentido porque no e realizado los depositos con esa tarjeta, pero dicen que son las normas.

Y respecto a la entidad bancaria me estan mirando si puedo conseguir un certificado de titularidad pero al estar caducada me han dicho que no creen que se pueda, gracias

Hello, it is solved, they have accepted proof of the last deposit with the card, I am waiting for the withdrawal, thank you very much.

Hola esta solucionado han aceptado un justificante del ultimo deposito con la tarjeta estoy a la espera del retiro, muchas gracias.

Dear pixicloty,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru