PlayOJO Casino DE - Der Spieler hat ein Problem mit der Ablehnung einer Auszahlung.

I've been trying to withdraw my money from them for some time now, but it keeps getting rejected without reason. I can't reach anyone through chat or via Email. I haven't played with them for a long time and my bank account has changed. I even deposited from my new account, yet I still can't get my withdrawal. They don't want any documents etc.

ich versuche seit einiger Zeit mein Geld bei denen auszuzahlen, es wird aber immer ohne Grund abgelehnt. Ich erreiche weder im Chat jemanden noch via Email. Ich habe länger bei denen nicht gespielt und mein Bankkonto hat sich geändert. Ich habe sogar vom neuen Konto eingezahlt trotzdem bekomme ich meine Auszahlung nicht. Die wollen keine Dokumente ect.

Dear corestyle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, money has been paid out

Hallo Geld wurde ausgezahlt

Dear corestyle,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru