PlayOJO Casino - Der Spieler beschwert sich, dass er keine Freispiele erhalten hat.

Dear Wibrak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello, I have described the problem in the video. Due to the incorrect forwarding, you cannot contact the casino.

Yes, I wrote an email and I also described that I had already contacted the casino. I don't understand your question now?

The bonus was credited for 8 or 10 hours. I requested it via a click under Rewards and it was not credited in the game.

Hallo ich habe im Video das Problem Beschrieben durch die fehlerhafte Weiterleitung kann man das Casino nicht kontaktieren.

Ja ich habe eine Email geschrieben und ich habe auch beschrieben das ich das Casino bereits kontaktiert habe. da verstehe ich jetzt ihre frage nicht?

Der Bonus wurde für 8 oder 10 stunden gutgeschrieben ich hatte ihn angefordert über einen klick unter Prämien und der wurde nicht gutgeschrieben im spiel.

Could you please confirm that the following bonus is the one that you have tried to redeem https://www.playojo.de/kicker/?

Do I understand correctly that the bonus amount has been credited correctly but the Free Spins were not? Since they should be issued for a specific game (Book of Dead) could you please confirm that you have checked this game?

I hereby confirm.

Bestätige ich hiermit.

So I got 50 free spins but the casino is still bugged.

I am in tournament place 5 could do a rebuy in tunier but it doesn't work.) And customer service is not available

So ich habe 50 freispiele bekommen aber das casino ist immer noch verbugt.

Ich bin in Tunier platz 5 konnte in tunier rebuy machen aber es geht nicht .) und kunden dienst ist nicht verfügbar

Please try contacting the live chat during their working hours.

Thank you very much.

It's not working ! please watch the video

Es geht nicht ! gucken sie bitte das video

It's all buggy even the chat

Es ist alles verbugt sogar der chat

If you have received the entire bonus, including the Free Spins, I would consider this case resolved. Please understand that we can't help you with technical problems. Could you please advise if there are any funds being held by the casino? Thank you.

Yes, thank you received

Ja erhalten danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Wibrak, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru