Playzilla Casino - Der Spieler hat Probleme mit der Auszahlung.

Hi, I apologize if this is not the right area to report an issue with your site, but I need help with something else. I noticed that you previously resolved an issue with Playzilla, and now I'm experiencing the same problem. I've tried to make a withdrawal each day but I keep getting the error, as you can see from the attached photo. If possible, could you please help me? I urgently need to withdraw some funds and I'm at a loss as to what to do. The quality of their support service is awful - no one has been able to help despite my having reached out four times. I really need your assistance 🙏🏻.

ciao mi scuso se non segnalo un problema del vostro sito per chiedervi aiuto in altro ma ho visto che avete risolto un problema con playzilla ed ora a me sta capitando la stessa cosa, ogni giorno provo il prelievo ma mi da l’errore della foto allegata, se potete vi prego di aiutarmi perché devo prelevare soldi che mi servono urgente e non so proprio come fare, la loro assistenza fa schifo e non mi hanno saputo aiutare, ci ho provato 4 volte e nessuno di loro mi ha risolto. vi prego di aiutarmi🙏🏻

Dear cataldomarco31,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please advise if you passed the full KYC verification?

How long have you been experiencing difficulties with your withdrawal? Have you contacted customer support regarding the technical problems with the withdrawal of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear cataldomarco31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not made any successful withdrawals from the casino.

He didn't ask me for any verification and says he doesn't need any verification.

for almost a month, and I have tried to contact support several times but nothing to do.

non ho effettuato prelievi con successo dal casino.

non mi ha richiesto nessuna verifica e dice di non aver bisogno di alcuna verifica.

da un mese quasi, e ho provato a contattare più e più volte l’assistenza ma niente da fare.

Could you please forward me any communication with customer support that could be relevant for the investigation of your case? My email address is veronika.l@casino.guru. Thank you.

I sent the email.

ho inviato l’e-mail.

I have not received any email from your email address. Could you please double-check if you sent your message to veronika.l@casino.guru? Thank you.

I sent it, check it again.

l’ho inviata, ricontrollate.

Thank you very much, cataldomarco31, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello cataldomarco31,

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on the matter.

We would like to invite Playzilla Casino to join the conversation.

Dear Playzilla Casino,

Could you please provide more information regarding the player's withdrawal issues? What caused the error with the player's withdrawal? Additionally, if the withdrawal cannot be processed to their bank card, what alternative payment methods can you offer for the player's withdrawal?