Pokerdom Casino - Das Konto des Spielers wurde gesperrt.

When I tried to withdraw funds, my account was blocked. Scams.

Hello axsee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pokerdom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I deposited the amount of my money, I lost some of it and decided to withdraw some.

But the withdrawal was rejected, it was necessary to do verification.

I provided them for verification with a foreign passport of a country, as they say, which is out of jurisdiction or something like that...

Although I have passports of several countries and live in different countries. I told them I can provide the passport of the country in the jurisdiction, but they are not interested. Apparently they just want to steal my money. I also found a lot of reviews on the Internet that they do this with many people.

Here's what they said:

Your account is blocked on the basis of the terms of the project 3.1.3.

3.1.3. You are a citizen of the following countries or jurisdictions: the United States, Ukraine, the temporarily occupied territories of the Donetsk and Luhansk regions of Ukraine and the Crimean peninsula, the United Kingdom, Iran, North Korea, Somalia, Syria and any of the legally associated territories with these countries. Persons residing or located in these countries are not permitted to open an account or deposit funds on the Website. We may make changes and additions to the list of such countries without prior notice. You are solely responsible for checking the list in a timely manner.

I am a citizen of the Russian Federation, but I am also an Israeli citizen and I provided them with an Israeli document. Israel is not mentioned in their rules. Plus I can provide a Russian passport. But now they just ignore me and do not answer anywhere.

Вот что они ответили:

Ваш аккаунт заблокирован на основании условий проекта 3.1.3.

3.1.3. Вы являетесь гражданином следующих стран или юрисдикций: США, Украины, временно оккупированных территорий Донецкой и Луганской областей Украины и Крымского полуострова, Великобритании, Ирана, Северной Кореи, Сомали, Сирии и любой из юридически ассоциированных территорий с указанными странами. Лицам, проживающим или находящимся в этих странах, не разрешается открывать аккаунт или вносить денежные средства на Веб-сайте. Мы можем вносить изменения и дополнения в список таких стран без предварительного уведомления. Вы несете полную ответственность за своевременную проверку списка.

Я гражданин РФ, но так же я гражданин Израиля и предоставил им документ Израиля. Про Израиль в их правилах не сказано. Плюс я могу предоставить паспорт РФ. Но они меня теперь просто игнорят и негде не отвечают.

Hello axsee,

Can you please clarify from which location did you register and played in the casino? Which details did you enter during the registration?

Israel

Израиль

Hello axsee,

So you were located in Israel and registered with that information? What is the connection to Russian Federation then if you were not located there?

Dear axsee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They paid out my money and blocked account

Thank you axsee for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick