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I have made withdrawals and the days they said I would have the money have passed, and yet it's still pending, even though it states a 1-3 day completion time.

Έχω κάνει αναλήψεις έχουν περάσει οι μερες που λέει ότι θα έχω τα χρήματα και ακόμα είναι στα εκκρεμεί ενώ λέει από 1-3 μέρες ολοκλήρωση.

Dear kanez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have not been asked for any verification.the first one was on March 12th.Yes it is still pending.

Δεν μου έχει ζητηθεί κάποια επαλήθευση.η πρώτη έγινε στις 12 Μαρτιου.Ναι εξακολουθεί να εκκρεμεί.

I fully understand your frustration, kanez. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I will wait, I believe, for there to be no problem and for everything to be completed normally

Θα περιμένω πιστεύω να μην υπάρξει πρόβλημα και να ολοκληρωθούν όλα κανονικά

Still 5 days

Ακόμα τπτ 5 μερα

As mentioned before, here at Casino.Guru, we allocate a two-week timeframe to address delayed payment cases. We initiate contact with the casino only after this two-week period from the withdrawal request. It's essential to note that we refrain from reaching out to casinos prematurely, and the majority of cases are successfully resolved within this specified duration. To keep you in the loop, I'll set a timer for an additional 3 days, bringing us to the two-week mark since your withdrawal request. If there are no updates by then, we'll proceed to contact the casino on your behalf.

Dear kanez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There is only one withdrawal left, I believe by the end of the week we will be ok

Έχει μείνει μόνο μια ανάληψη πιστεύω μέχρι τέλος εβδομάδας θα είμαστε οκ

Perfect. Happy to hear. Please let me know when you receive your winnings.

Thank you very much, kanez.

I'm completely done today

Είμαι κομπλέ τελείωσα σημερα

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kanez, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru