Posido Casino - Der Rückzug des Spielers wurde zweimal verzögert.

Hello, I had the same issue with the Posido website. On June 28, 2024, I requested a withdrawal of 150€. By July 8, 2024, the withdrawal still hadn't been processed, which surprised me because their website says it takes 1-3 business days. Well, I canceled the withdrawal and continued playing for a bit, ended up doubling my amount. I now have 300€ pending for withdrawal. On July 8, 2024, I requested a withdrawal again. This time, I want to receive my money, the 300€. But I have a feeling that Posido will mess with me again. I don't think Posido will pay me my money now. I really need your help, please!

Best regards,

Hallo, ich habe das gleiche Problem gehabt mit der Posido Seite. Ich hatte am 28.06.2024 eine Auszahlung vorgenommen, es ging um 150€. Bis zum 08.07.2024 kam immer noch keine Auszahlung, was mich sehr verwundert hat, weil auf deren Seite steht 1-3 Werktage. Naja ich habe dann die Auszahlung abgebrochen und bisschen weiter gespielt und es verdoppelt. Habe gerade 300€ in der Auszahlung. Habe am 08.07.2024 eine Auszahlung vorgenommen. Ich möchte diesmal mein Geld bekommen, die 300€. Aber ich habe das Gefühl das Posido mich diesmal wieder verarschen wird. Ich denke nicht das Posido mein Geld mir jetzt auszahlt. Ich brauche bitte eure Hilfe!

Mit freundlichen Grüßen

Dear anverhasanov96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello,

Thank you very much for the quick response to my complaint.

I will keep you updated and get back to you. Until then, I will wait for my payment.

kiss

Best regards

UH

hallo,

vielen Dank für die schnelle Reaktion auf meine Beschwerde.

Ich werde Sie auf laufenden halten und mich melden. Bis dahin warte ich dann auf meine Auszahlung.

Kuss

Mit freundlichen Grüßen

A.H.

Hello, I also received an email from VIP Mary yesterday, she said that she had sent the acceleration request to the finance department, but still nothing happened. It's just a disgrace. That's not acceptable at all. How many people have the same problems as me! Very unpleasant.

Hallo, ich habe gestern auch eine e-Mail von der VIP Mary erhalten, sie meinte das sie den Beschleunigungsantrag an die Finanzabteilung geschickt hat, aber es ist trotzdem nichts passiert. Es ist einfach eine Frechheit. Das geht überhaupt nicht. Wie viele Menschen die gleichen Probleme haben wie ich! Sehr unschöne Sache.

Hello, the money arrived today. Kind regards.

hallo, das Geld kam heute an. Mit freundlichen Grüßen.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, anverhasanov96, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru