Roobet Casino - Der Spieler beschwert sich über nicht autorisierte Einzahlungen.

Hello, that is the email sent to roobet, I have a police report and proof of history that they did it from another IP and they could access my account with all security activated. I have proof of everything .. mail to roobet: Hello, I have problems with my account, they have deposited me 40,000 I was the victim of a robbery and they stole 87,000usd in total from my wallets I already made the claims and ignorance with the bank I do not understand how they could move money into my account if I had double security Please factor, I need help since I have not been in to play for several days and unfortunately this happened to me today on March 1, I already made the police report, I hope please for a solution and change all the data on my account, it is more I comment to my acquaintances ( I am the owner of an esports organization and I have several affiliates who work with you and they told me to contact me because it cannot be possible. I have all the paperwork and complaints wallet / banks / binance if necessary I can have my lawyer contact I would like to solve this as soon as possible since I play followed on the page the issue is that I never entered TODAY and had the account protected. From my wallet there were approximately 41,000 42,000 sent to roobet and another 48,000 approximately to other wallets. I have proof of everything. I hope a solution as soon as possible. From already thank you very much.

There I leave attached the photos (I did not play several days ago and the deposits are surreal with what I play)

I need help to return the money stolen due to lack of security or failure there as seen in the photos they deposited from a different IP to mine, I discussed it with my lawyer and we are about to take legal action if they do not give me a solution. Thanks a lot

Dear Federico,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was the money deducted from your bank account (or other payment methods) and credited to your casino account? How exactly you found out that the transactions were made by the casino?

If there’s any relevant communication, please forward it to kristina.s@casino.guru. I would like to ask you for any other supporting evidence too, including a bank statement. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

And as it says in the terms and conditions contact me before 24 hours so that they are not spent basically. Between q I went to make the complaint and other lawyer paperwork send mail in hours and their answers are the same, not a hair move. Thanks

Y como dice en los terminos y condiciones me contacte antes de 24hs para que ni se gasten basicamente. Entre q fui a hacer la denuncia y demas abogado papeleo mande mail en horas y sus respuestas son las mismas, ni 1 pelo mueven. Gracias

I clarify that it has been several days since I played (and when I deposit it is 400 to 600) the cap! That is why the bad attention I am receiving calls my attention (they did not notice that I had authy activated on the day of deposits and I repeat in the terms and conditions it says 24 hours if a problem arises I suffered a theft there is a police report involved that is in the prosecution and they are not taking it seriously) What happened is not in their rules because I can assure that it was their fault, not mine. I am not a millionaire and never in my life deposited those amounts. I insist again that you look at the entire annual history of the account, there were never movements like this, I feel that they are not giving importance to something that I really suffered. I am clarifying detail by detail (in the banks they already issued me credits and solved everything, they issued new cards and others. In another tmb platform they re-entered the money.) Please, I would appreciate a lot, I have no problem even going to present all the papers personally if necessary with my lawyer or whatever. It is very unfair what these people are doing and if they would work better or check everything correctly I would have my money stolen again, I can assure you. Thanks Kristina again.

Aclaro que hace varios dias que no jugaba (y cuando deposito es de 400 a 600) el tope! Por eso me llama la atencion la mala atencion que estoy teniendo (ni se fijaron que tenia authy activado el dia de los depositos y vuelvo a repetir en los terminos y condiciones dice 24hs si surge un problema yo sufri un robo hay denuncia policial de por medio que esta en la fiscalia y no se lo estan tomando en serio) Lo que paso ni esta en sus reglas porque puedo asegurar que fue falla de ellos no mia. No soy millonario y jamas en la vida depositaria esos montos. Vuelvo a insistir q miren todo el historial anual de la cuenta, jamas hubo movimientos asi, siento que no le estan dando importancia a algo que sufri realmente. Voy aclarando detalle por detalle (en los bancos ya me emitieron creditos y solucionaron todo, emitieron tarjetas nuevas y demas. En otra plataforma tmb me reingresaron el dinero.) Porfavor te agradeceria mucho yo no tengo problema hasta de ir a presentar todos los papeles personalmente si es necesario con mi abogado o lo que sea. Es muy injusto lo que estan haciendo estas personas y si trabajarian mejor o revisaran todo correctamente ya tendria mi dinero robado de nuevo lo puedo asegurar. Gracias Kristina nuevamente.

Thank you very much Federico for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Very kind out there half confused but it is understandable I clarify it in several answers if it is necessary to pass more tests or whatever. Thanks

Muy amable por ahi medio confuso pero es entendible lo aclare en varias respuestas si es necesario paso mas pruebas o lo que sea. Gracias

In the terms and conditions it does not say "allowed to play with stolen money or unauthorized / fraudulent deposits" they are not taking the claim as they have to take it, these people from roobet so I am seeing if you can give me a hand or already pass to majors against the company and evidence that I have.

en los terminos y condiciones no dice "permitido jugar con dinero robado o depositos no autorizados/fraudulentos" no se estan tomando como se lo tienen que tomar el reclamo esta gente de roobet por eso estoy viendo si me pueden dar una mano ustedes o ya pasar a mayores contra la empresa y pruebas que tengo.

Magically he did not let me log in the account.

Magicamente no me dejo loguear la cuenta.

Hello Federico.

Thank you very much for sharing your negative experience with the Roobet Casino. We will now try to get in touch with them.

(Update) I was able to enter my account again, the blocking error does not throw me anymore (please if you can freeze it or something similar until solving this would be ideal)

Thank you for passing over the comments from Federico, I would like to take the opportunity here to note quite a few inconsistencies and irregularities of this story.

Using our Crypto Source of Coin software, we can clearly see that on the 1st of March three deposits hit Federico’s Roobet wallet, one was from Binance and the other 2 from private wallets all at different times across a two hour period. Binance, being one of the biggest exchanges in the world has some of the best security measures including multiple 2FAs before a single withdrawal can be made. We have not been supplied with a report from Binance documenting that their security measures were compromised, nor would we expect to receive one.

It is somewhat unusual and almost unfathomable that a hacker would send deposits over a two hour period, one from one of the securest exchanges in the world, direct to the victims Roobet wallet. Furthermore, once the deposits where made into the Roobet account Mr Federico continued to play with no concern in the world until he lost the funds, in fact, he was still happily using the account up until two days ago.

With the above being said there is very strong evidence that Mr Federico indeed made these deposits himself.

And it seems disrespectful for you to tell me that I played deposit and I did what you say because while that was happening I was doing the police report with my lawyer, he came back and contacted me instantly. (less than 24 hours) nobody has the crystal ball to accuse me of something I did not do when there is evidence that what happened is real, I never deposit anything.

Dear Federico.

Thank you for all the information. Please, could you explain the process of your previous depositing into the casino? Has there been any confirmation?

Dear Roobet Casino team.

Thank you very much for your cooperation, we highly appreciate your help. Since the case is very unusual we need more information for proper investigation.

About the new device the player is not aware of, could you provide us with more information? Has there been any authorisation of the device? Was this device used by the player in the past? Has the player logged in using the same IP (localisation)?

If you have any relevant files you can post them here (it will be instantly marked as sensitive - not visible for the public) or you can forward all the info to my email address jozef.k@casino.guru.

Thanks for the response roobet I suffered fraud here in Argentina not in Italy, as I told you I did not make the deposits, send 500 tests and I tell you in good faith, notice that in one part of the photos it says "City Ituzaingo" and in another "Buenos Aires" note that I had requested the change of sim and number and in one of my comments I put the follow-up and in the link is the photo of when they gave it to me. I entered from the cell phone and from the pc until I no longer have the number registered on the page (I reported it and changed it after the crime) I do not have the same phone or the same sim until I have new cards and in the photos that I send it See how they return my money and send me emails that my card was sent and more. I have not deposited anything, I suffered a robbery, a fraud and all the evidence is there. Look at all the history of my deposits from when I created the account until it happened that has no logic, I do not make those deposits either, but the police report and all the evidence from the bank and cell phone company that I send. From depositing 20 50 80 300 200 dollars (not so often) to depositing 40,000 in one day and playing for 7,000? Because I saw the history when I was able to enter the account. I really never made those last deposits for something, I made the police report and sent all the evidence I send, the other companies solved everything for me and I ask you from my heart to take a good look at the evidence and the police report and I had all the protection activated (in my mail also had the cell phone and alternative mail) nobody entered. Those deposits are not logical and they are not amounts that I play or would play. It is a crime and for something I did and I am doing everything legally as well (not only with roobet if I did not have some pending things to solve) but luckily almost after weeks several banks and platforms gave me back everything stolen. I have played for a long time in roobet and I can show you or fix yourselves the history never in my life, betting or depository, so I repeat it was a crime. And I would like you to give me a hand, not to do the counter or to affirm that I made the deposits when it was not like that. I say this with the utmost respect. Evidence is abundant and there is more in the prosecution that they are investigating. I am a client of you and I play on your page. I am not an enemy nor do we know each other. But I need a solution not to be told "Mr. Federico made the deposits" when I never deposited that day and those amounts.

Update: I forgot to clarify that my internet and mobile company is one of the most used in Argentina and I had not deposited or played on the page for many days I think I clarified it in one of the comments above and my zip is 1247 and I am from San Cristobal as I think I sent the photo of my ID in the first publications. Thanks a lot

Gracias por la respuesta roobet yo sufri fraude aca en argentina no en italia, como les decia yo no realize los depositos mande 500 pruebas y se los digo de buena fe, fijate que en una parte de las fotos dice "City Ituzaingo" y en otra "Buenos Aires" fijate que yo habia pedido el cambio de sim y numero y en uno de mis comentarios pongo el seguimiento y en el link esta la foto de cuando me lo entregaron. Yo ingresaba del celular y de la pc hasta ya no tengo mas el numero registrado en la pagina (lo denuncie y lo cambie despues del delito) no tengo ni el mismo telefono ni el mismo sim hasta tarjetas nuevas tengo y en las fotos que mande se ve como me devuelven el dinero y me mandan mails de que mi tarjeta fue enviada y mas. Yo no he depositado nada, sufri un robo un fraude y estan todas las pruebas ahi. Mira todo el historial de depositos mios desde que me cree la cuenta hasta que sucedio eso no tiene logica yo no hago esos depositos tampoco mas la denuncia policial y todas las pruebas del banco y compania de celular que mande. De depositar de 20 50 80 300 200 dolares (no tan seguido) a depositar 40.000 en un dia y jugar de a 7.000? Porque vi el historial cuando pude entrar a la cuenta. De verdad jamas hice esos ultimos depositos por algo hice el reporte policial y mande todas las pruebas que mande, las demas companias me solucionaron todo ya les pido de corazon que miren bien las pruebas y el reporte policial y yo tenia toda la proteccion activada (en mi mail tambien tenia el celular y mail alternativo) nadie entro. No son logicos esos depositos y no son montos que juego ni jugaria. Es un delito y por algo hice y estoy haciendo todo legalmente tambien (no solo con roobet si no me quedaron unas cosas pendientes que resolver) pero por suerte casi despues de semanas varios bancos y plataformas me devolvieron todo lo robado. Juego hace mucho en roobet y les puedo mostrar o fijense ustedes mismos el historial jamas en la vida apostaria ni depositaria asi vuelvo a repetir fue un delito. Y me gustaria que me den una mano no que hagan la contra o me afirmen que yo hice los depositos cuando no fue asi. Lo digo con el mayor respeto. Pruebas sobran y hay mas en la fiscalia que estan investigando. Soy cliente de ustedes y juego en su pagina. No soy enemigo ni nos conocemos. Pero necesito una solucion no que me digan "el señor federico hizo los depositos" cuando yo jamas deposite ese dia y esos montos.

Actualizo : me olvide aclarar que mi compania de internet y móvil es una de las que mas se usa en argentina y yo hacia bastantes dias que no depositaba ni jugaba en la pagina creo que lo aclare en uno de los comentarios arriba y mi zip es 1247 y soy de san cristobal como creo que mande la foto de mi id en las primeras publicacaciones. Muchas gracias

Dear Roobet Casino team.

Once again, thank you for your cooperation and all the info you have provided. Please, could you explain what happened with the player's account?

Hello, now the account appears as blocked, I do not understand anything

It certainly appears that the account made large deposits and wagered their funds away, however the claims that this was any kind of hacker are dubious.

• Hackers don't bet, they withdraw
• The idea that someone hacked someone's crypto wallet, then deposited to that person's casino account, seem highly unlikely - no logical reason someone would do this if they managed to get into a crypto wallet
• Seems unlikely the hacker would be relatively local to the person they hacked

That being said, we don't believe it is necessarily the case that this was the result of any kind of hack, instead the result of regretted wagers.

Regardless of all of that, even if this person had their accounts hacked into, clearly this is the result of poor account security practices in general, considering their crypto wallet was hacked first before being used to deposit to a casino. Per our TOS, maintaining sound internet privacy and security is the user's responsibility. Our TOS states the following:

"You are responsible for safeguarding the password that you use to access the website, your account and for any activities or actions from your account. You are responsible for all actions, activities, and consumed services made from your account, disregarding if you or a third person made them. Any Roobidos lost during bets in games of chance, games of skill, or games of risk made by other people than yourself are your personal loss, disregarding if the Roobidos were lost on in-house games of chance, games of skill, games of risk, or on third party games of chance, games of skill or games offered on the website by the company or a third party."

So all of that being said - we believe the actual hack this user is claiming is unlikely, but in the unlikely event that their crypto wallet was hacked and the hacker made the unlikely choice to deposit not to their own casino account, but to the an account owned by the user they hacked, the user is still responsible for the security of their own account and this was in no way the result of any issues on our site leading to compromised accounts. This is also supported by the fact this user had two different accounts apparently hacked which demonstrates poor internet security practices.

Hi team roobet the bank tests are false? Do you think it's all made up? the police report is false? the sending of sim and change of number is false? There are too many tests, as I told you I did not make the deposits and send 500 tests and it has nothing to do with the rules this is a crime, a fraud, you allowed them to play with stolen money when I asked the days to freeze the bill. Just now they block it for me? I do not understand what they are saying does not seem enough? or do they need more? They saw my annual deposit history. Never in my life did I deposit something like that, the police report is also invented, I repeat again? I don't know if they saw all the tests I sent and I have more if necessary. This is a crime. And there is an ongoing investigation, I don't know why they make it so difficult. They are treating me as a liar. They accuse me of something when I send thousands of tests. There are hackers who donate millions and do anything, I do not have the chrysral ball, I or anyone if they have offices I can take everything personally, the Binance themselves told me to contact you if not also with gaming curacao I go as far as no there's a problem. I repeat this again, it is a legal issue with a police report and investigation, why did they block my account just now? A 3rd expense 3 dollars did not come and left here they are in the process of fraud and scam After all the tests I sent (I have more if necessary) do they insist that it was me who deposited? I can not understand it and neither that they block my account when I asked them 2 days after that or before.

Hello there.

Dear Roobet Casino team.

Thank you very much for your cooperation in this case, we highly appreciate it.

Dear Federico.

I am very sorry about the situation however we are forced to reject your case. I would like to refrain from blaming you for this situation since we never can be sure that it is or it is not some hack attack. What can we be sure of is that the casino has not hacked your Binance account, email account (verification of new IP), deposited in their own casino and lose the amounts. We do not believe the Roobet Casino should be connected with this case and they are not obligated to do the refund.

Please, be also aware that the IPs you have logged into our system by the existence of this thread can be matched with IPs the casino has mentioned above.

Of course, you have every right to not agree with our decision. Another option is to file an official complaint at ADR and/or licensing authority of the casino. Although, I recommend you to rather stick with the police investigation.

Best regards, Jozef

Casino.Guru