SapphireBet Casino - Spieler steht vor einem langsamen Telefonverifizierungsprozess.

It's a great Casino. I didn't take any bonuses to play; I deposited and played without bonuses, truly an excellent Casino. The only thing missing is they need to expedite the process of getting my account's phone number so I can make transfers. This has taken a very long time and they do not reply to emails.

É um bom Casino não peguei bônus nenhum para jogar depositei e joguei sem bônus realmente um ótimo Casino só tá faltando eles agilizarem o número de telefone da minha conta pra mim pode fazer transferências e isso já passou muito tempo e não respondem os email

Dear raulbackes5,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that you are unable to verify your email address, hence withdrawals are not possible?

I will be waiting for your reply patiently.

Best regards,

Kristina

You have to change the phone number and they don't change it, they don't want to pay

Tem que mudar o número de telefone e eles não mudam não precisava isso eles não querem pagar

They made me send a photo of myself with a card with the old and new number written on it so they could change the number and now it's been a long time since they haven't responded

Eles fiseram eu mandar uma foto minha com um cartão escrito o número antigo e o novo para mudarem o número e agora fas muito tempo eles não respondem

Thank you very much for your reply, raulbackes5. Have you also provided any documents to verify your identity? When was the last time you talked about this issue with the casino support?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I won't say anything more to them and I will never deposit there again to play São Oriveis. They didn't want to pay so I left all the money to them. They should be ashamed of themselves for not wanting to pay a pittance.

Eu não vou falar mais nada com eles e nunca mais depósito lá para jogar são oriveis eles não queriam pagar então deixei todo o dinheiro pra eles eles deveriam se envergonhar de não querer pagar uma miséria.

Thank you for your help, you can take it for granted

Obrigado pela ajuda podem dar por emcerado

I understand. I will now reject this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.