Scatterhall Casino - Der Rückzug des Spielers hat sich verzögert.

Hello, I submitted my first withdrawal of €500 (since that is the highest withdrawal amount) on 04/30/2023 and have not received any money until today. I have verified myself and would like to have my entire winnings (€1750) paid out.

I have been confirmed that a withdrawal takes 1-5 business days. I was given the email address by the finance department. I contacted them as well, but received no reply.

I am asking you for help with my request.

Hallo, ich habe meine erste Auszahlung von 500€ (da das der höchste Auszahlungsbetrag ist) am 30.04.2023 eingereicht und bis heute kein Geld erhalten. Ich habe mich verifiziert und möchte meinen ganzen Gewinn (1750€) noch auszahlen lassen.

Mir wurde bestätigt, dass eine Auszahlung 1-5 Werktage dauert. Mir wurde die E-Mail Adresse von der Finanzabteilung mitgeteilt. Diese habe ich auch kontaktiert, aber keine Antwort erhalten.

Ich bitte Sie um Hilfe bei meinem Anliegen.

Dear shnyniflake, 

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal, and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints. 

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly: 

Players complain about extremely long withdrawal times 

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time 

Delayed withdrawals 

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation. 

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to kristina.s@casino.guru? Thank you for your cooperation and prompt response. 

Best regards, 

Kristina

Many thanks for the quick response. I will send you all the necessary information and I also hope that my payout will come soon.

Best regards

Vielen Dank für die schnelle Antwort. Ich werde Ihnen alle nötigen Informationen zukommen lassen und hoffe auch, dass meine Auszahlung bald kommt.

Liebe Grüße

Thank you very much, shnyniflake, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints, we keep on trying.

Hello there,

Thank you shnyniflake for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Scatterhall Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter