Slotman Casino - Die Einzahlung des Spielers wurde ihrem Konto nie gutgeschrieben.

I deposited 20 euros: the money was withdrawn from my account but the money was not credited at the casino

Ich habe 20 Euro eingezahlt: Das Geld wurde von meinem Konto abgebucht, aber das Geld wurde im Casino nicht gutgeschrieben

Dear alexrambl2010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I received the money after 4 days. Thanks very much!

Ich habe das Geld nach 4 Tagen erhalten. Vielen Dank!

Dear alexrambl2010,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru