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Rotten casino, without heart and without respect, casino without trust, it's been 11 days without paying me and they tell me to wait and wait, don't deposit on this platform, you'll lose your money

Casino podre, sem coração e sem respeito, casino sem confiança, tá a 11 dias sem me pagar e sofalam pra mim espera e esperar, não depositem nessa plataforma vão perde seu dinheiro

Hello Marcelo202111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I won with bonus money, I completed the requirements, they verified my account, they asked me to deposit, I deposited and it's been more than 14 days and they just say to wait and my first withdrawal on the website says that the withdrawal was approved, I complained on the website and they said that the payment provider would do it in up to 5 days that they have nothing to do with it anymore, but the 5 days passed and they asked me for a 30-day bank statement that I send and they said to wait 36 hours, I already waited and so far nothing, my account was verified 17 days ago and the withdrawal over 16

Eu ganhei com dinheiro de bônus, completei os requisitos, verificaram minha conta pediram pra depositar eu depositei e já se passaram mais de 14 dias e eles só falam pra esperar e minha primeira retirada no site fala que o saque foi aprovado, eu reclamei no site e eles disseram que o provedor de pagamento ia fazer em até 5 dias que eles não tem mais nada haver com isso, porém se passaram os 5 dias e me pediram um extrato bancário de 30 dias eu envie e falaram pra esperar 36 horas, já esperei e até agora nada, minha conta foi verificada faz 17 dias e o saque a mais de 16

Thank you Marcelo202111 for all the information provided so far. I will now forward your complaint to my colleague Peter (peter.c@casino.guru ) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Marcelo202111 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slottica Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello dear All)

thanks for your feedback appeal) Here is how the communication with the player went

01 Feb 2023 10:36:54 - we asked the player to pass verification

02 Feb 2023 11:45:38 - re-contacted the player because he did not send documents

03 Feb 2023 22:15:05 -the player has received his winnings

Please let me know what are we  considering ? Since what the player wrote about was not.

The player now has a zero balance.

Best regards,

Slottica Team

Could any of the parties provide evidence of their claims? Either screenshots of the account balance, payment history or such. Thank you in advance!

Hello dear All)

Here u go:

Marcelo202111 could you update us about the situation from your side? Have you not received any funds from the casino as of now?

Dear Marcelo202111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.