Snai Casino - Das Konto des Spielers wurde geschlossen.

Hi, I registered my account and deposited after the validation of the document confirmed to me by call and email, I played a few euros at blackjack and from 400 of deposit I went to 700, the next morning I received an email of suspension of the account, I can't access and by email they don't answer me anymore

ciao ho registrato il mio conto e depositato dopo la convalida del documento confermatami tramite chiamata e via email, ho giocato qualche euro al blackjack e da 400 di deposito sono passato a 700, la mattina dopo ho ricevuto un email di sospensione del account, non riesco ad accedere e via email non mi rispondono piu

Hello francescofresu09,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I did not use any bonuses, the document verification as I explained to you took place the day before with confirmation via email and telephone.

Non ho usato bonus, la verifica del documento come vi ho spiegato è avvenuta il giorno prima con tanto di conferma via email e via telefono

Hello francescofresu09,

Please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Hi, they unblocked me in the meantime, maybe next time if I can give you some advice contact the casino directly

ciao mi hanno sbloccato nel mentre, magari la prossima volta se posso darvi un consiglio contattate direttamente il casino

Dear francescofresu09,

We're glad to hear that your issue has been resolved.

Please note that we contact the casino only in case we have collected sufficient evidence from the player.

We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru