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HELLO, I HAVE BEEN WAITING FOR MY WITHDRAWAL OF €490 FROM SPINANGA FOR THE PAST 4 DAYS. THEY TOLD ME IN CHAT AND VIA EMAIL THAT IT WOULD TAKE BETWEEN 3 TO 5 BUSINESS DAYS THEN THE CHAT AUTOMATICALLY CLOSED. I'M DESPERATE. NOT TO MENTION, I HAVE A POSTEPAY CARD BRANDED WITH VISA. 4 DAYS AND STILL NO MONEY.

SALVE E DAL 4 GIORNO CHE ASPETTO IL MIO PRELIEVO DI €490 DA SPINANGA, IN CHAT E IN EMAIL MI DICONO CHE VOGLIONO DAI 3 A 5 GIORNI LAVORATIVI POI BLUF CHAT CHIUSA IN AUTOMATICO. SONO DISPERATO A PARTE CHE HO CARTA POSTEPAY MARCATA VISA. 4 GIORNO E ANCORA NIENTE SOLDI.

Dear uselli54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

EXCEPT THAT I HAVE NOTHING TO EAT AT THE TABLE. AND I WORKED FOR THE MONEY TO GET IT. I HAVE NEVER SEEN A DELAY LIKE THIS. THE OTHER SITES WHEN YOU WITHDRAW FROM THE GAME ACCOUNT ARE ALREADY ON THE CARD WHILE SPINANGA DELAYS IN PROCESSING. I AM DESPERATE.

A PARTE CHE NON HO NULLA DA MANGIARE A TAVOLA. E I SOLDI ME LI SONO SUDATI PER AVERLI. NON HO MAI VISTO UN RITARDO DEL GENERE. GLI ALTRI SITI QUANDO SI PRELEVA DAL CONTO GIOCO SONO GIÀ SULLA CARTA MENTRE SPINANGA RITARDA AD ELABORARE. SON DISPERATO.

STILL NO ACCREDITATION FROM SPINANGA. I HAVE STILL BEEN WAITING FOR 5 DAYS. ALL OF THIS IS ABSURD. NEVER HAPPENED.

ANCORA NESSUN ACCREDITO DA PARTE DI SPINANGA. SONO ANCORA IN ATTESA DA BEN 5 GIORNI. ASSURDO TUTTO QUESTO. MAI CAPITATO.

I fully understand your frustration, uselli54. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

HOWEVER IT WAS FINALLY RESOLVED THANKS TO THE COMPLAINT I OPENED. THE MONEY ARRIVED YESTERDAY AT 11:16 AM. ONLY THIS THANKS TO YOU.

COMUNQUE ALLA FINE E STATO RISOLTO GRAZIE AL RECLAMO CHE HO APERTO. I SOLDI SONO ARRIVATI IERI ALLE ORE 11:16 DELLA MATTINA. SOLO QUESTO GRAZIE A VOI.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, uselli54, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru