Unibet Casino - Der Rückzug des Spielers verzögert sich.

Morjens!

The withdrawal was requested on 16.8.22 and almost at the same time there was an account confirmation request (neteller account confirmation, a screenshot from the bank of the deposit made to the Unibet account), these were accepted on time as soon as I delivered them to them.

From this 2 days to 18.8, there was an inquiry about game funds, a form which was also accepted immediately after I sent it.

It took 2 weeks from the withdrawal until I was asked for proof of the origin of the funds on 30.8. I submitted the proofs and these were accepted on 31.8.

A week passed again, so on 6.9 these previously approved accounts of the origin of the funds were rejected and more documents were requested, which I sent them right away. A week passed again until 13.9 they asked for more documents related to the origin of the funds and they were finally accepted after 2 weeks of waiting in the evening of 13.9.

It is now 14.9 and my withdrawals have still not been approved, the chat said that they are still waiting for the final approval from the corresponding department, but I have heard this from them several times.

So my money has been kept there for 4 weeks and 1 day now, and I still can't get paid out or appreciate the customer compared to having my case taken care of right away. Hardly too many people are waiting for a similar time there...

Morjens!

Nostoa pyydetty 16.8.22 ja samantien tuli melkein tilin vahvistuspyyntö (neteller tilin vahvistus, unibetin tilille tehdystä talletuksesta kuvakaappaus pankista) nämä hyväksyttiin aikalailla heti kun ne toimitin heille.

Tästä 2 pvä niin 18.8 tuli kysely pelivaroista lomake joka myös hyväksyttiin heti lähetettyäni sen.

Nostosta kului 2 viikkoa kunnes minulta pyydettiin todistetta varojen alkuperästä 30.8, toimitin todisteet ja nämä hyväksyttiin 31.8.

Viikko taas kului niin 6.9 nämä aiemmin hyväksytyt varojen alkuperäselvitykset hylättiin ja pyydettiin lisää dokumentteja jotka lähetin heille samantien. Viikko taas kului kunnes 13.9 pyysivät vielä lisää dokumentteja liittyen varojen alkuperään ja ne hyväksyttiin sitten vihdoin ja viimein 2 viikon odottelun jälkeen 13.9 illalla.

Nyt on 14.9 eikä nostojani ole edelleenkään hyväksytty, chatista sanottiin että odottaa edelleen vastaavan osaston viimeistä hyväksyntää mutta tätä olen kuullut useamman kerrankin heiltä.

Rahojani on siis pidetty siellä nyt 4 viikkoa ja 1 päivän, eikä vieläkään saada maksettua ulos tai arvosteta asiakasta sen vertaa että asiani hoidettaisiin heti. Tuskin hirveän moni siellä vastaavaa aikaa odottelee....

Hello Almedin23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unibet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did you accumulate your balance with real money or bonus?

Looking forward to your answer.

Regards,

Nick

Dear Almedin23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.