VIP Club Player Casino - Die Spielerin hat Mühe, ihre Gewinne abzuheben.

Respectfully, I have an amount of 600 km at the specified casino, how can I withdraw the specified amount. I contacted support, but they didn't help me. I was banned from the chat.

Thanks in advance

Postovanje na navedeno kazinu imam iznos od 600 km, kako da povučem navedeni iznos. Kontaktirala sam podrsku ali mi nisu nista pomogli. Iskljucili su me sa chata.

Hvala unaprijed

Dear curovicbosiljka,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear curovicbosiljka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.