Wazamba Casino - Das aktive Guthaben des Spielers ist verschwunden.

Freely played bonus credit of over €2000 was canceled during the game - i.e. from one spin to the next.

Very dubious.

Customer service simply says goodbye to the chat and says we'll get back to you. The only question is when and with whom.

My recommendation - stay away!

Frei gespieltes Bonus Guthaben von über 2000€ wurde während des Spiel - also von einen auf den anderen Dreh storniert.

Sehr unseriös.

Der Kundenservice verabschiedet sich einfach aus dem Chat mit der Aussage wir melden uns zurück. Frage ist nur wann und bei wem.

Meine Empfehlung - Finger weg!

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your bonus winnings have been cancelled while you were playing? Have you received any explanation from the casino? Could you please specify which exact bonus you activated? Was it a No Deposit / Free promotional offer, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.