Wild Pharao Casino - Der Rückzug des Spielers verzögert sich.

Hello. On May 11th, I withdrawn € 1000 from the Wild Pharaoh casino. So far I have not received a withdrawal to my revolut credit card. They don't reply to the email at all and the support says they can't access the withdrawals, they send them to the email that doesn't respond. To verify the withdrawal, revolut asks for a confirmation of the transfer from the casino, which I can't get because they don't have access to it, and as I mentioned, the casino email does not respond. Help

Witam. 11 maja wypłaciłem 1000 € z kasyna z dzikim faraonem. Do tej pory nie otrzymałem wypłaty na moją kartę kredytową revolut. W ogóle nie odpowiadają na e-mail, a wsparcie mówi, że nie mają dostępu do wypłat, wysyłają je na e-mail, który nie odpowiada. Aby zweryfikować wypłatę, revolut prosi o potwierdzenie przelewu z kasyna, którego nie mogę uzyskać, ponieważ nie mają do niego dostępu, a jak wspomniałem, e-mail kasyna nie odpowiada. Pomoc

Hello 111Micho111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account was verified after 24 hours then I could only order a withdrawal. Around 02.05.2022 I ordered a withdrawal. I deposited real money 20 EUR, I received a bonus after depositing, after the collected limit I made a withdrawal of 1000 EUR

Regards

111Micho111

Dear 111Micho111,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.