Wild Pharao Casino - Der Rückzug des Spielers wurde verzögert.

Hello,

Like many other players, I no longer receive my money.

In total, I have paid out more than 33k euros, so far I have received 19k euros in the last 7-8 months, about 13.9k euros are still outstanding. Partly since the end of last year. I currently still have 5.9k euros in my player account, 8k euros have been in the payout for many months, some of them have been processed for weeks but still haven't arrived in my bank account.

I have a contact from WP with whom I was in contact via Skype (I got this from the streamer I registered through as he, like everyone else, no longer promotes the casino). This contact helped me initially and ensured that I still received some payments, but unfortunately I have not received any feedback in the meantime.

That's why you're my last chance to get my money.

Many greetings

Maik W*******

Hallo,

ich erhalte wie viele andere spieler auch mein Geld nicht mehr.

Insgesamt habe ich über 33k Euro in die Auszahlung gebracht, bislang habe ich in den letzten 7-8 Monaten 19k Euro erhalten, circa 13,9 k Euro stehen noch aus. Zum Teil seit Ende vergangenen Jahres. 5,9 k Euro habe ich aktuell noch auf meinem spielerkonto, 8 k Euro sind seit vielen Monaten in der Auszahlung, zum teil auch bereits seit Wochen processed aber immer noch nicht bei mir auf dem Bankkonto angekommen.

Ich habe einen Kontakt von WP mit dem ich über Skype Kontakt hatte (habe ich von dem Streamer erhalten, über den ich mich registriert habe, da er wie alle anderen auch das Casino inzwischen nicht mehr bewirbt). Dieser Kontakt hat mir anfänglich weitergeholfen und dafür gesorgt dass ich vereinzelt noch Zahlungen erhalten habe, leider erhalte ich inzwischen aber keine Rückmeldung mehr.

Deshalb seid ihr meine letzte Möglichkeit noch an mein Geld zu kommen.

Viele Grüße

Maik W*******

Dear masa341,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your withdrawals are still pending inside your account without being processed or they have been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than half a year is a long time indeed.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

Payout method was bank only. Either way, some payouts haven't been processed for months, others are set to be processed but still haven't arrived in my bank account.

Many greetings

Mike

Hallo Petronela,

Auszahlmethode war ausschließlich Bank. Sowohl als auch, einige Auszahlungen wurden seit Monaten nicht bearbeitet, andere stehen auf processed, sind aber weiterhin nicht auf meinem Bankkonto angekommen.

Viele Grüße

Maik

Dear masa341,

Could you please forward a screenshot of your cashier history to petronela.k@casino.guru? Thank you in advance.

Could you please advise if these are all the missing transactions?

That is also still open plus the 5,900 euros that are currently still in my account

Das ist ebenfalls noch offen plus die 5.900 Euro, die sich aktuell noch auf meinem Konto befinden

Thank you very much, masa341, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear masa341,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino, could you please state the reason why the player's withdrawals have not yet been paid out and when can he expect the payments?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear masa341,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan