Woocasino - Der Rückzug des Spielers wurde verzögert.

For more than 14 days, the casino owes me 35,000 CZK

They keep telling me they're working on problems.

In my opinion, I will not be paid, so I will deal with it legally.

I do not recommend this casino in any case.

Už více jak 14 dní mi dluží casino 35 000czk

Pořád mi tvrdí že na problémů pracují.

Dle mého názoru výplatu nedostanu, takže budu řešit právnickou cestou.

Toto casino v žádném případě nedoporučuji.

Dear Martin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We received this message from Martin:

"I have been paying for my paycheck for almost 18 days, they keep giving me negotiating numbers, when the case is" solved "by them, so they return the money to my game account to make the payout again, when the payout is re-approved, the money still doesn't arrive money to my account and so it's a round-the-clock meeting. "

Could you please confirm that your account has been verified?

Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by sending emails, unless you'd like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated.

We received this message from Martin:

"Už skoro 18 dníčekám na svou výplatu, stále dokola mi dávají jednací čísla, když je případ z jejich strany "vyřešen" tak mi vrátí peníze na mé herní konto, abych provedl výplatu znova, když je výplata opětovně schválena, tak ani přesto peníze nedorazi peníze na můj účet a tak to je porad dokola."

Could you please confirm that your account has been verified?

Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated.

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.