Woopwin Casino - Der Bonus des Spielers wurde nicht gutgeschrieben.

I made another deposit to the account and the pot to get the bonus but I didn’t get it.

I contacted the chat yesterday but from there no one has answered yet but my question is still there and the text is spinning: waiting for the agent.

Tein toisen talletuksen tilille ja poti saada bonus mutta en saanut.

Otin yhteeyttä chattiin eilen mutta sieltä ei ole kukaan vieläkään vastannut vastannut vaan kysymykseni on siellä edelleen ja pyörii teksti : odottaa agenttia .Ei voi enään kirjoittaa mitään eikä pääse lomakkeelle jolla vois myös kysella bonuksesta

Hello Asko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

What payment method did you use for deposit? When did you deposit? Is this the first time you haven't receive a bonus after depositing into the casino?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

I made my first deposit on 10.10 and it worked well.

I made my second deposit on 15.10 and the bonus had to be the same 100%

I didn't get it and the chat and contact form don't play but

there are still my questions and text we were waiting for the agent.

Deposit with trustly.

Tein ensimmäisen talletuksen 10.10 ja se onnistui hyvin .

Tein toisen talletuksen 15.10 ja siinä bonus piti olla sama 100%

sitä en saanut ja chatti ja yhteystietolomake eivät pelaa vaan

siellä on viellä kysymykseni ja teksti odotimme agenttia.

Talletin trustlyllä.

Now the chat is playing and I got the answer, Finnish law forbids according to the chat

reportedly that Finnish players will not receive another bonus.

Nyt chatti pelaa ja sain vastauksen , Suomen laki kieltää chatin mukaan

kuulemma että suomalaiset pelaajat ei saa toista bonusta.

Dear Asko,

Was this explanation from the casino satisfying? You had the first deposit bonus and if the law forbids to have an another one, I don't think the casino will be able to do anything about it. Please let us know.

It feels a bit special when casinos are constantly offering new bonuses but

i have tried to tickle the deposit but have not received any information from the casino.

It's about 3 days.

Tuntuu vähän erikoiselta kun casinot tarjoaa jatkuvasti uusia bonuksia mutta

olen yrittänyt kitiuttaa talletuksen mutta ei ole tullut minkäänlaista tietoa casinolta.

Siitä on noin 3 päivää aikaa.

Dear Asko,

The bonus offers are most likely automaticly sent out to every player but I think there should be a possibility to unsubscribe for it. What did you mean by your last answer? Could you please specify what deposit?

I didn’t play the deposit but I cashed it out because I didn’t get the bonus and

now finally came the announcement that the repatriation would be successful.

En pelannut talletusta vaan kotiutin se koska en saanut bonusta ja

nyt viimeinkin tuli ilmoitus että kotiutus onnistuu.

Dear Asko,

Do I understand it correctly that the bonus has been credited or the case has been resolved other way?

Yes the bonus has been credited. Thank you.

Kyllä bonus on hyvitetty.Kiitos teille.

Thank you Asko for the confirmation, we are glad that the issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble in the future.

Best regards,

Nick

Casino.guru