YoYo Casino - Die Einzahlung des Spielers wird nicht im Guthaben berücksichtigt.

I made a deposit yesterday and it hasn't reflected in my balance yet. Whenever I enter the chat they just ask me to wait and then automatically close the chat without providing a concrete response about the issue - it's outright disrespectful to the player! The support is worthless and does little to address the problem. This is the first time I've experienced this issue and I only registered because your reviews of the casino were positive. Furthermore, I had already sent the receipt yesterday.

Fiz o depósito ontem e não caiu no meu saldo entro no chat só pedem pra aguardar e encerrar o chat automaticamente sem da uma resposta concreta sobre o problema falta de respeito com o jogador, suporte nao vale nada fazem pouco sobre o problema primeira vez que acontece isso e só fiz o cadastro porque vocês avaliaram bem o casino. E já foi enviado o comprovante desde ontem

Dear juniorcdb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear juniorcdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Firstly, you are the ones who have to take action when using a rubbish platform and secondly, I sent you the receipt and it has already been resolved

Primeiro quem tem que tomar providência são vocês em usa uma plataforma lixo e segundo enviei o comprovante pra vocês mãos já foi resolvido

Thank you for your reply, juniorcdb. I apologize, but I am not sure I understand your last message. Please note, Casino.Guru is an independent online casino database that acts as a mediator in resolving players’ disputes. 

Nonetheless, do I understand correctly that your issue has been resolved?

Dear juniorcdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorted out

Resolvido

Dear juniorcdb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru