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Good evening I am to report the incorrect behavior of the casino in question. Following the terms and conditions indicated on the site, to date they have not yet proceeded to pay the withdrawal. The terms specify WITHIN 3 Business Days from the date of the request. I made a request on Wednesday 27 January at 20.50 GMT To date, 01 February at this time no payment has yet been made. (THE TERMS INDICATED BY THEM HAVE EXPIRED). This morning I sent an email to ask if they wanted to pay (since you don't necessarily have to arrive at the last minute) and they wrote to me referring to the terms and conditions. I have read about similar behavior from them on TrustPilot. I paid with a Mastercard and received nothing. I also point out the decidedly rude behavior of customer support in which even a customer care employee literally wrote "we take it easy".

Buonasera sono a segnalarvi il comportamento scorretto del casinò in oggetto. Seguendo i termini e condizioni indicati dal sito, Ad oggi non hanno ancora provveduto al pagamento del prelievo. I termini specificano ENTRO 3 Giorni lavorativi dalla data della richiesta. Ho fatto richiesta il giorno Mercoledi 27 Gennaio alle ore 20 e 50 GMT Ad oggi 01 Febbraio a quest'ora non è ancora stato effettuato alcun pagamento. (I TERMINI DA LORO INDICATI SONO SCADUTI). Stamane ho inviato una mail per chiedere se avessero voluto pagare (visto che non necessariamente si deve arrivare all'ultimo minuto) e mi hanno scritto facendo riferimento ai termini e condizioni. Ho letto su TrustPilot comportamenti simili da parte loro. Ho pagato cin una Mastercard e nulla ho ricevuto. Segnalo inoltre il comportamento decisamente maleducato del supporto clienti in cui addirittura un addetto al customer care ha letteralmente scritto "ce la prendiamo comoda".

Dear Davesaint,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi I got the money this morning. However, I inform you that the reason why I received them is related to my negative review on trustpilot. If I hadn't written, I wouldn't have received the money. Furthermore, I inform you that no checks and no documents have been requested of me

Salve ho ricevuto stamattina i soldi . Vi informo però che il motivo per cui li ho ricevuti è collegato alla mia recensione negativa su trustpilot. Se non avessi scritto non avrei ricevuto il denaro. Inoltre vi informo che nessun controllo e nessun documento mi è stato richiesto

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Davesaint, for your feedback and confirmation.

Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru