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Finland

I made a 457 euro withdrawal 5 days ago.

Unfortunately, it was still pending.

The casino says withdrawal is settled 2-3 days normally. This period has gone. I have no news from Casino when my withdrawal is settled. My account was verified earlier.

Can you AskGamblers help me solve this case?

I dont have anything against Zip Casino. I only ask for my withdrawal in time.

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hi, no one has contacted me for 5 days and now the chat was talking about some address which has already been verified 2 times. I took a screenshot 5 minutes ago, which shows that my account is verified.

Can you help me, I feel that I have been cheated in this matter.

The withdrawal has been pending for 5 days. Now let's make an excuse. Because

the verification program automatically rejects the address documents. The account is verified and

I am waiting for my withdrawal of 457 euros.

Hei kukaan ei ole ottanut minuun yhteyttä 5 päivään ja nyt chat puhui jostain osoitteesta mikä on varmistettu jo 2 kertaa. Otin kuvakaappauksen 5 min sitten ,jossa näkyy tilini on varmennettu.

Voitteko auttaa, koen tulleeni huijatuksi asiassa.

Kotiutus on ollut pending tilassa 5 päivää. Nyt sitten keksitään tekosyy. Koska

verifiointiohjelma hylkää automaattisesti osoitedokumentit. Tili on varmennettu ja

odotan kotiutustani 457 euroa.

I have sent the latest electricity bill as an extra document to customer service.

I can't do more.

Olen lähettänyt viimeisimmän sähkölaskun extradokumenttina asiakaspalveluun.

Enempää en voi tehdä.

Because I have withdrawn, deposited and verified several times.

So I need help. Nothing will be processed on the weekend and

for approved withdrawal, it takes 2-3 days for money transfer.

There are no grounds for 14 days, because I am an old customer.

Koska olen kotiuttanut, tallettanut ja verifioinut useita kertoja.

Niin tarvitsen apua. Viikonloppuna ei käsitellä mitään ja

hyväksyttyyn kotitukseen kestää se 2-3 päivää rahansiirtoon.

14 päivään ei perusteita, koska olen vanha asiakas.

What is the address of the licensee, I can write there as well

Mikä on lisenssinhaltijan osoite, voin kirjoittaa sinne myös

I CAN'T.

EI JAKSA.

It seems they don't want to pay. Time limits have been violated. I don't believe in explanations. Unbelievable. I have not received any substantive response. I don't think they pay without contacting you. No need to wait.

Vaikuttaa siltä etteivät halua maksaa. Aikarajat on rikottu. En usko selityksiin. Epäuskottavia. Mitään asiallista vastaiusta en ole saanut. En usko ,että maksavat ilman yhteydenottoa. Turhaa odottamista.

Within 14 days, 90% of players give up and play the money back. That cannot be accepted. Exceptional situations and large sums are different. I don't like routine home visits. If there are no consequences, it becomes a habit. Who wants to deposit if there are known long withdrawals, at least not me. If the booker doesn't care about my stuff, maybe some outside help is needed.

14 päivän aikana 90% pelaajista luovuttaa ja pelaa rahat takaisin. Ei sellaista voi hyväksyä. Poikkeustilanteet ja isot summat eri asia. Rutiinikotiutuksissa en pidä hyvänä. Mikäli asiasta ei ole seurauksia, siitä tulee tapa. Kuka haluaa tallettaa, jos tiedossa on pitkiä kotiutuksia, en minä ainakaan. Jos bookkeri ei välitä minun jutuistani, ehkä siihen tarvitaan ulkopuolista apua.

Every day when you wait for the withdrawal and it doesn't come is ruined and bad playing. How many days the player is willing to give it. Withdrawal, if you cancel, the counter starts over. If you manage to win, you can fear that your account will be closed. Losses usually come after playing the account to zero. If there is no money for food, it brings pressure.

Jokainen päivä, kun odottaa kotiutusta ja ei tule on pilalla ja huonoa pelaamista. Kuinka monta päivää pelaaja on valmis antamaan asialle. Kotiutusta, jos peruu, niin laskuri alkaa alusta. Mikäli onnistuu voittamaan, saa pelätä meneekö tili kiinni. Häviöt yleensä tulee pelattua tili nolliin. Jos ei ole rahaa ruokaan niin tuo se paineita.

I sent the electricity bill again. I didn't get an answer Ola. However, I want to agree.

So I'll wait.

Lähetin sähkölaskun uudestaan. En ola saanut vastausta. Haluan kuitenkin sopia.

Joten jään odottamaan.

The withdrawal process has started. I will let you know when the money is in my account.

Kotiutusprosessi on alkanut. Ilmoitan, kun rahat ovat tililläni.

The money is in my account. The appeal can be closed. Thank you for your help and thank you Zipcasino.

Rahat ovat tililläni. Valitus voidaan sulkea. Kiitos avusta ja kiitos Zipcasino.

Dear 5801451,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru