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On December 21st, I won € 3,900 and they still haven't paid me

21.12 som vyhrala 3900€ a stale mi neboli vyplatene 🙁

Dear Monika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Thank you 🙂

Dakujem 🙂

So today it's two weeks and still nothing, so it's probably a scam!

Tak dnes su to dva tyzdne a stale nic takze asi to je nejaky podvod!😔

Thank you for the update, Monika. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I sent them my documents and a statement from the bank and an e-mail.

no posileáa som im voac krat moje doklady aj vypis z banky aj mail dom im poslala ale zial bez odpovede a vyber sa mi nepodrqil este ziaden

Would you be so kind as to indicate whether you have accumulated your winnings with or without an active bonus? What payment method to withdraw your winnings have you opted for?

I played without a bonus

payment and withdrawal I chose the ATM card

hrala som bez bonusu

platbu a vyber som zvolila bakomatovou kartou

Thank you very much Monika for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, there was finally a problem in transcribing money into the account. According to them, they couldn't send me such a sum to sleep so I reduced the payment method to skrill and this morning they finally got the money. Thank you.

Dobry den nakoniec bol problem v prepise penazi na ucet. Podla nich mi nemohli taku sumubposlat spat na kartu tak som znenila platobnu metodu na skrill a dnes rano nakoniec dosli peniaze Dakujem

Hi Monika,

Thank you for the update. I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter