Admiral Casino - Deposito del giocatore non accreditato sul conto del casinò.

I deposited 100 Euros each time at Admiral Casino via Visa. The money never arrived in my player account.

I received instructions from them to send my account statement via PDF, which I did. But that was never enough. I had to get account statements and send them again via PDF. That didn't help either. Currently, they want the complete account statement from 04/26 to 04/30/2024 to check if the 200 euros have not been refunded. I'm really frustrated. I wrote them that it's not possible to retrieve a transfer via visa. Every email is in vain, so I don't play in any casino anymore. Maybe you can help me.

Best regards,

Ich habe beim Admiral Casino je 100 Euro eingezahlt per visa .Das Geld kam niemals an auf mein Spieler Konto

Ich habe die Anweisung von denen erhalten per PDF den Konto Auszug zu schicken was ich auch getan habe. Aber das hat denen nie ausgelangt. Ich mußte Konto Auszüge holen und wieder per PDF an denen schicken. Auch das hat nichts gebracht. Aktuell wollen den kompletten Konto Auszug vom 26.04 bis zum 30.04 2024 um zu überprüfen ob die 200 Euro nicht zurück überwiesen worden sind. Ich werd echt zum Hirsch. Ich habe denen geschrieben das eine Überweisung per visa nicht möglich ist es zurück zu holen. Jegliche Email ist vergebens deshalb spiele ich in keinem Casino mehr. Vielleicht helfen sie mir.

Mit freundlichen Grüßen

Dear Sahrabella, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Sahrabella,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.