Bobby Casino - Il giocatore non è in grado di ritirare le sue vincite.

I have fulfilled the necessary turnover of the bonus with 6000 euros and would therefore be entitled to pay out the money. The payout works via bitcoins.

The casino is now refusing the payout, saying there are restrictions at banks. Whatever that means.

But I want the money because it's real money.

At this casino you can really speak of fraud.

Ich habe den nötigen Umsatz des Boni mit 6000 Euro erfüllt und wäre somit berechtigt das Geld auszuzahlen. Die Auszahlung funktioniert über Bitcoins.

Nun verweigert das Casino die Auszahlung, mit dem Hinweis, es gäbe Einschränkungen bei Banken. Was auch immer das bedeutet.

Ich möchte das Geld aber haben, da es ja Echtgeld ist.

Bei diesem Casino kann man wirklich von Betrug sprechen.

Hello clarkfresh888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bobby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus, if yes, which bonus? When was the last time you spoke to the casino and what was it about? Did you try to use a different method to withdraw your balance?

Looking forward to your answer.

Regards,

Nick

Dear Nick,

We have reviewed this player complaint and found that the player has been registered from "Germany" which is eligible for cashouts on real money deposits only. We regret to inform you but We cannot process withdrawals on Free chips for this region.

For more quiries, please visit: https://www.bobbycasino.com/terms

Regards,

BobbyCasino

Dear clarkfresh888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.