Am 1. Dezember habe ich 5 Abhebungen in großen Beträgen beantragt. Am selben Tag wurde ich gebeten, eine E-Mail an zu senden security@1win.xyz , was ich getan habe. Anschließend forderten sie die notwendigen Unterlagen zur Kontoverifizierung an. Ich kam dieser Bitte nach und sie verlangten 14 Tage Zeit, um das Konto zu verifizieren. Heute, am 16. Dezember, habe ich noch keine Antwort von der Plattform per E-Mail erhalten. Der Kundenservice – per Anruf, Live-Chat oder Telegram – war schrecklich und fragwürdig. Bei Live-Chats verlassen sie das Gespräch mittendrin; bei Telegram löschen sie die zugestellten Nachrichten; Am Telefon legen sie auf. Ich habe, wie in den Chats gewünscht, neue E-Mails verschickt und alles gemäß ihren Anweisungen getan. Doch bis jetzt scheinen sie kein Interesse daran zu haben, das Problem zu lösen. Stattdessen bitten sie mich ständig, zu warten und eine neue E-Mail zu senden, wodurch eine Endlosschleife entsteht, da jede neue E-Mail die 14-Tage-Frist zurücksetzt.
Ich habe Screenshots von allem, was ich hier erwähnt habe, sowie Anrufaufzeichnungen. Heute zum Beispiel erklärte ein Vertreter, dass alles bis heute oder spätestens morgen geklärt sei. Per Live-Chat baten sie jedoch um eine neue E-Mail. Ihre Antworten sind inkonsistent, da jeder unterschiedliche Informationen liefert. Ich habe einen Screenshot des Live-Chat-Gesprächs von gestern, dem 15. Dezember, wo der Betreiber erklärte, dass alles innerhalb weniger Stunden geklärt sein würde – aber immer noch ist nichts passiert.
Ich stehe der Plattform zur Verfügung, um Aufklärung zu leisten und einen Lösungsversuch zu unternehmen. Ich stehe auch den Medien und der Presse zur Verfügung, wenn sie daran interessiert sind, diesen Fall im Detail zu verstehen, da die Plattform hier in Brasilien gegen mehrere Artikel der Bundesverfassung verstößt, von denen einer den rechtswidrigen Besitz von Vermögenswerten betrifft, wie es bereits der Fall war Fall bei mir.
ID 15995540
On the 1st of December, I requested 5 withdrawals in large amounts. On the same day, I was asked to send an email to security@1win.xyz, which I did. Subsequently, they requested the necessary documentation for account verification. I complied, and they asked for 14 days to verify the account. Today, the 16th of December, I've yet to receive any response from the platform via email. The customer service - via calls, live chat, or Telegram - has been terrible and questionable. During live chats, they leave the conversation midway; on Telegram, they delete the delivered messages; over the phone, they hang up on you. I have sent new emails as requested during the chats, and have done everything as per their guidance. But up until now, they don't seem interested in resolving the issue. Instead, they keep asking me to wait and send a new email, creating an infinite loop because every new email resets the 14-day deadline.
I have screenshots of everything I've mentioned here, as well as call recordings. Today, for example, a representative stated that everything would be resolved by today, or at most, by tomorrow. Through live chat, however, they asked for a new email. Their responses are inconsistent, with everyone providing different information. I have a screenshot of the live chat conversation from yesterday, 15th December, where the operator declared that everything would be sorted out within a few hours - but still, nothing has happened.
I'm available at the platform's disposal to provide clarification and make an attempt to resolve this situation. I'm also available for media and press if they are interested in understanding this case in detail, considering that the platform is infringing on several articles of the federal constitution here in Brazil, one of which involves unlawful ownership of assets, as has been the case with me.
ID 15995540
No dia 01/12 solicitei 5 saques em valores altos, no mesmo dia foi solicitado que eu enviasse um email para security@1win.xyz, o que eu fiz, em seguida me pediram a documentação necessária para verificação de conta, enviei, e solicitaram 14 dias para verificar a conta. Hoje dia 16/12, ainda não tive nenhum retorno por email da plataforma, ligando, pelo chat ou telegram o atendimento é péssimo e duvidoso, saem no meio da conversa no chat, telegram apagam as mensagens enviadas e telefone desligam na sua cara. Já enviei novos e-mails como solicitado por chat, já fiz tudo conforme eles me orientam, mas até o momento não querem resolver o problema, só mandam aguardar e enviar novo email, o que gera um loop infinito, pois a cada novo email é um novo prazo de 14 dias.
Tenho print de tudo o que informei aqui, gravações de chamadas, hoje por exemplo um atendente me disse que tudo se resolveria hoje ainda ou no máximo amanhã, já por chat mandam enviar novo email, as respostas não condizem, cada um diz uma coisa. Tenho print da conversa por chat de ontem, 15/12, onde a operadora diz que tudo se resolveria nas próximas horas, e cadê? Até agora nada.
Estou a disposição da plataforma para esclarecimentos e para tentar resolver a situação, também estou a disposição da mídia e imprensa caso queiram saber do caso a fundo, visto que a plataforma está infringindo diversos artigos da constituição federal aqui no Brasil, sendo um deles propriedade indevida de bens, como tem feito comigo.
Id 15995540
Automatische Übersetzung
