1win Casino - Das Guthaben des Spielers ist verschwunden.

I joined 1win and before starting a bet they simply debited 27 reais from my balance not to mention that I have two types of bonuses and neither was released for use. They make the biggest false advertising I've ever seen.

Entrei no 1win e antes de iniciar uma Aposta eles simplesmente debitaram 27 reais do meu saldo sem falar que tenho dois tipos de bônus e nenhum dos dois foi liberado para utilização. Fazem a maior propaganda enganosa que já pude ver.

Hello rcfgomes25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how much did you deposit into the casino? Did the casino explain why was your balance deducted? Could you please specify what bonuses are you reffering to?

Looking forward to your answer.

Regards,

Nick

Goodnight.

I received this action now in my email and I don't even know what it is about.

there was an access error with you and my data.

52.00 was debited from my account and then more than 9.00 and now I see that there is a casino complaint message here. I don't know who used my data but I have already filed an action to recover it and I hope you return my money to the bank because I have no idea who sent this or what casino this is.

I saw that there was an email and I thought it was the bank giving me a return.

Whoever used my data used my pix too and I don't give my cell phone to anyone so I'm not interested in casinos. I want the money back it's in my bank account I have no idea how they took it.

Boa noite.

Recebi essa ação agora em meu e-mail e não sei nem do que se trata.

houve algum equívoco de acesso com vocês e meus dados.

Foi debitado de minha conta 52,00 e depois mais de 9,00 e agora que tô vendo que tem mensagem de reclamação de cassino aqui. Não sei quem usou meus dados mas já entrei com ação pra recuperar e espero que vocês devolva meu dinheiro junto ao banco porque não tenho a menor ideia de quem mandou isso e nem que cassino é esse.

Vi que tinha e-mail e pensei que se tratava do banco me dando retorno.

Quem usou meus dados usou meu pix também e eu não dou meu celular a ninguém então não tenho interesse em cassino não. Quero o dinheiro de volta é na minha conta do banco que não faço ideia de como foi que tiraram.

Hello rcfgomes25,

Do I understand it correctly that 1win charged that money? Did the money arrive on your casino account? Can you please forward payment confirmation of those charges to nikolas.b@casino.guru?

Dear rcfgomes25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.