1xBit Casino - Das Konto des Spielers wurde gesperrt.

1xbit scam

After winning money and trying to withdraw funds, my account was blocked and my balance was withdrawn. According to the email request, my account was blocked without giving a reason and after repeated contact the only answer was that the bookmaker reserves the right to refuse bets from a person without giving the reasons. But the bets were taken and won. Here it is so that you simply keep the credit without giving reasons. I have never experienced anything like it. I don't get an answer no matter how often I write to the bookmaker.

1xbit Betrug

Nachdem ich Geld gewonnen habe und Geld auszahlen wollte, wurde mein Konto gesperrt und mein Guthaben wurde abgezogen. Laut Email Anfrage wurde mein Konto ohne Angaben von Gründen gesperrt und nach mehrmaligen kontaktieren wird immer nur geatwortet, dass der Buchmacher sich das Recht vorbehält Wetten einer Person ohne Angaben vom Gründen abzulehnen. Aber die Wetten wurden angeommen und gewonnen wurden sie. Hier ist es so dass man einfach das Guthaben einbehält ohne Angaben von Gründen. Sowas habe ich noch nie erlebt. Ich bekomme keine Antwort mehr egal wie oft och den Buchmacher anschreibe.

Dear Edin,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Hello yes that is only related to sports betting. Yes, I would still ask you to contact 1xbit. Maybe you can get more information. Otherwise my hands are tied. I don't get an answer

Hallo ja das hängt ausschließlich mit den Sportwetten zusammen. Ja ich würde sie trotzdem bitten 1xbit zu kontaktieren. Vielleicht erhalten Sie mehr Informationen. Ansonsten sind mir die Hände gebunden. Ich erhalte keine Antwort

Thank you very much, Edin, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.