22bet Casino - Der Rückzug des Spielers wurde ausgesetzt.

I received a gift card from my company and I decided to use the money to bet, I won several bets and now they will not let me withdraw the money since the name of the gift card is in the name of the head of my company and the account is mine and To verify it, they ask me for a bank card statement that I obviously can't get.

recibi una tarjeta regalo de mi empresa y decidi utilizar el dinero para apostar, gane varias apuestas a ahora no me dejan retirar el dinero ya que el nombre de la tarjeta regalo esta a nombre de el jefe de mi empresa y la cuenta a el mio y para verificarlo me piden un extracto de la tarjeta bancaria que obviamente no puedo conseguir.

Dear Veronica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://22bet.com/information/rules/7:

„Deposits:

22BET does not accept third party deposits. You must make deposits only from a bank account, bank cards VISA/MasterCard (Cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile), payment systems Skrill/NETELLER or other payment wallets/payment options that is registered in your own name (The administration does not recommend making deposits using someone else’s electronic wallet. The administration has the right to return funds to the holder of such electronic wallet without prior notification).

If we determine during the security checks that you have violated this condition then your winnings will be confiscated, also 22BET is not responsible for the lost funds deposited from third party accounts."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card. If you’re not able to prove that you are a legitimate owner of the payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

Hello, but the last deposit was made with my card and from there all the benefits were obtained. Why do they ask me for a previous card? Do I have the right to retain 6000 euros of earnings because one day I enter with a prepaid card?

Hola, pero el ingreso último se realizó con mi tarjeta y de ahí se consiguieron todos los beneficios. Porque me piden una tarjeta anterior? Tienen derecho a retenerme 6000 euros de ganancias porque un día ingrese con una tarjeta prepago?

Do I understand correctly that all the funds from the prepaid card have been lost? Could you please forward your cashier/deposit history to petronela.k@casino.guru?

Dear Veronica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.