31bet Casino - Player hat ein undefiniertes Problem.

I cashed out 1300

they canceled me again

which I have not fully verified

after that I sent all the documents

after a few days they wanted me to take a selfi with video recordings

the employees are not qualified for the job they are extremely slow

need something different every day

tell the city what they need

Please ban my game account for lifetime under ONYXION MALTA LIMITED license

I have to tell you that the fingers away from the website

Ich habe 1300 auszahlen lassen

die haben mich wieder storniert

das ich nicht vollständig verifiziert

danach habe ich alle Unterlagen gesendet

nach par Tagen die wollten von mir ein selfi mit Video Aufnahmen

die Mitarbeiter sind nicht qualifiziert für die Job die sind extrem langsam

jeden Tag brauchen was andres

Stadt gleich sagen was die brauchen

Bitte mein Spielkonto für lebenslang sperren unter das Lizenz von ONYXION MALTA BEGRENZT

muss ich euch mitteilen das die Finger weg von das webseite

Dear elvishamza23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you wish to close your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes, because I gambled away the money

I.

I sent all the documents in 3 or 4 days and they canceled my withdrawal

I wrote in the chat what documents should I send

then I sent all the documents

after 4 days I saw my money on game account

then they wanted me to take a selfi with video

I still don't get it

they should have said right away what exactly they need, not always needing something else after 3 or 4 days

I have decided that the company should ban my gaming account under the license of ONYXION MALTA LIMITED my gaming account for life

Ja weil das Geld habe ich verspielt

ich.

habe alle Unterlagen gesendet mach 3 oder 4 Tagen die haben mein Auszahlung storniert

ich habe in der Chat geschrieben was für Unterlagen soll ich senden

dann habe ich alle Unterlagen gesendet

nach 4 Tagen habe ich mein Geld auf Spielkonto gesehen

dann wollten die von mir ein selfi mit video aufnehmen

ich verstehe das immer noch nicht

die hätte sollen gleich sagen was die genau brauchen nicht nach 3 oder 4 Tagen immer was anderes brauchen

ich habe entschieden das die firma soll mein Spielkonto unter das Lizenz von ONYXION MALTA BEGRENZT mein Spielkonto für lebenslang sperren

Dear elvishamza23,

When applying for the self-exclusion or account closure, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings 31bet Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@31bet.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

It's already blocked

not because of gambling addiction but the casino delayed payout

Terms and conditions are up to 3 working days and cancel the payment without the reason

I sent all the documents and accepted then wanted a selfie from me because I hit the jackpot 1 million euros hahaha

I've been playing slots for more than 10 years but nothing like this has ever happened

the website does not respect the terms and conditions violates the terms and conditions

I don't know if anyone controls the website

Ist jetzt schon gesperrt

nicht wegen Spielsucht sonder das Casino verzögert auszahlen

lautet AGB bis zum 3 Werktagen und die Stornieren Auszahlung ohne das Grund

ich habe alle Unterlagen gesendet und akzeptiert danach wollte noch eine Selfie von mir weil ich habe das Jackpot geknackt 1 Millionen Euro hahaha

mich spiele Slot länger wie 10 Jahre aber so was ist noch nie passiert

das Webseite respektiert das AGB nicht Verstoßt das AGB

ich weiß es nicht ob jemand kontrolliert das Webseite

Your account is blocked now. Are there any funds being held by the casino, please?

Yes, the game account would be blocked

but the same problem does not happen at Andre player

because it's not fair at all

Of course, I also have a complaint with the MGA authority there because they violate the rules of the general terms and conditions

Ja das spielkonto würde gesperrt

aber das gleiche Problem muss nicht bei Andre Spieler passiert

weil ist überhaupt nicht fair

ich habe natürlich bei MGA Behörde auch dort Beschwerdt weil die verstoßen die Regeln von AGB

If your account is blocked already and no funds are being held by the casino how else we could try to help you, please?

Dear elvishamza23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.