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I submitted a withdrawal request on January 16, 2024, at 13:57, where they provided a maximum waiting time of 24 hours for it to be processed. After 24 hours had passed, I contacted customer service through chat, where I was advised to wait for the relevant department to get in touch. The support representative could not provide a specific date when they will respond, instead asking for patience.

The customer service representatives are less than helpful, merely passing the time without providing concrete information. When I initially made the withdrawal request, I asked if I needed to verify my account, but I was told by the customer service representative that it was not necessary.

Fiz uma solicitação de saque dia 16.01.2024 às 13:57 aonde eles deram o prazo máximo de 24h para ser processado. Passou às 24h e entrei em contato pelo chat aonde foi informado que eu tinha que aguardar o setor responsável entrar em contato. Aonde o atende não sabe informar o dia que eles vão responder. Pede para aguardar.

Os atendentes não falam nada com nada, apenas enrolam. Quando fiz a solicitação do saque entrei em contato para saber se precisava fazer a verificação de conta, aonde fui informada pelo o atendente que não precisava.

Dear alanesoares32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

The issue is that no document was requested for verification, and they are not even responding to the chat anymore, and when the attendants responded, they did not even give a deadline for this so-called "sector" to get in touch. I also sent an email with no response from them.

A questão é que não foi solicitado nenhum documento para verificação, aonde os mesmo não estão nem respondendo mais o chat, e os atendentes quando respondia, não deram nem prazo pra esse tal de "setor " entrar em contato. Mandei e-mail também sem retorno da parte deles.

Good afternoon!

We have clarified the information on this case, the verification of the player has been successfully passed

Regards

4rabet team

Dear alanesoares32,

Can we now consider this case resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will close the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.