AmunRa Casino - Der Rückzug des Spielers verzögert sich, die Kommunikation ist fehlgeschlagen.

Good afternoon, I'm reaching out to ask for your help because it seems the casino doesn't care much about its players. I've had a withdrawal pending for three days now and every time I send an email, there is no response. Whenever I try the chat, the answer is always the same and seems automated. I tried to verify my account and they said it wasn't necessary, they just keep telling me to wait and nothing more. It's disheartening that they won't even respond to emails. My withdrawal has been pending since Tuesday, it feels like they purposely set it up so we cancel our withdrawal and lose all the money.

Boa tarde venho por este meio solicitar a vossa ajuda por s o casino não se importa um pouco com os jogadores .tenho um saque pendente a três dias e cada vez que mando email não respondem .quando vou ao chat a resposta e sempre a mesma e gravada .quiz verificar a conta diceram que não era necessário e so me mandam esperar nada mais .e triste nem aos email responderem.desde terça que o saque está na mesma sempre pendente fazem de propósito para que cancelamos o saque e perdemos o dinheiro todo.

Hello xanarony1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning, no, it wasn't because I don't even have that option. I already said in the chat that they told me that it doesn't need to be verified. I asked for an email to send the documents and they said that it doesn't exist... same

Bom dia não não foi porque não tenho essa opção sequer .já falei no chat que me disseram que não precisa de ser verificada.pedi um email para mandar os ducumentos e diceram que não existe .....hoje está igual o saque pendente na mesma

Hello xanarony1,

As stated above, withdrawals may take up to 14 days which will pass tomorrow. Can you please advise if there's been any update with the payout since?

Dear xanarony1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.