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Good evening and have a good week. I would like your help with something.

I made a withdrawal request from 12 02 23 and still the casino has not even processed the withdrawal.

The bonus requirements have been met and I contacted the company and they keep telling me don't worry your withdrawal is safe but they won't do anything not even process the request so I can get my money.

I also needed this money today.

Can you please help me?

Καλησπέρα σας και καλή εβδομάδα θα ήθελα παρακαλώ την βοήθεια σας σε κάτι.

Έκανα ένα αίτημα ανάληψης από της 12 02 23 και ακόμα το καζίνο δεν έχει επεξεργαστεί καν την ανάληψη.

Οι απαιτήσεις του μπόνους έχουν εκπληρωθεί και επικοινώνησα με την εταιρεία και συνέχεια μου λένε μην φοβάστε η ανάληψη σάς είναι ασφαλής αλλά δεν κάνουν κάτι ούτε καν να επεξεργαστεί το αίτημα για να μπορέσω να λάβω τα χρήματα μου.

Και εγώ τα χρήματα αυτά τα χρειαζομουν σήμερα.

Μπορείτε παρακαλώ να με βοηθήσετε?

Dear loufakas3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you so much for the reply.

I would also like to point out to you that they are not the only company that I have played with and that I have requested a withdrawal, but they are the only company that has delayed this long.

It's been many days and they still haven't even processed the withdrawal request.

Which is why if I had known this from the start I wouldn't have even bothered depositing money with this company.

So you earn now and get paid in 2 weeks?

Ευχαριστώ πολύ για την απάντηση.

Θα ήθελα και εγώ με την σειρά μου να σας επισημάνω ότι δεν είναι η μοναδική εταιρεία που έχω παίξει και που έχω ζητήσει ανάληψη όμως είναι η μοναδική εταιρεία που έχει καθυστερήσει τόσο πολύ καιρό.

Έχουν περάσει πολλές ημέρες και ακόμα δεν έχουν καν επεξεργαστεί το αίτημα ανάληψης.

Ποιός ο λόγος αν το ήξερα από την αρχή δεν θα έκανα καν τον κόπο να κάνω κατάθεση χρημάτων σε αυτή την εταιρεία.

Δηλαδή κερδίζεις τώρα και πληρώνεσαι σε 2 εβδομάδες?

I fully understand your frustration, loufakas3. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Good morning a little while ago I finally got paid thank you very much for your willingness to help have a nice day

Καλημέρα σας πρίν από λίγη ώρα τελικά πληρώθηκα σας ευχαριστώ πολύ για την προθυμία για βοήθεια να έχετε μια όμορφη ημέρα

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, loufakas3, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru