Atlantis Slots Casino - Der Rückzug des Spielers hat sich verzögert.

Since June 21, I requested a withdrawal of €500. To this day, it still hasn't been credited to my account, with excuses like the entire financial and accounting department changing.

They tell me it will be resolved in a few days, but unfortunately, there's never a clear resolution.

Dal 21 giugno ho chiesto il prelievo di € 500, ad oggi ancora non mi è stato accreditato vantando scuse come il cambiamento dell'intero reparto finanziario e contabile.

Mi dicono che verrà risolto a giorni ma purtroppo non si viene mai a capo

Dear amatogianluca18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal request with the status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yesterday, after yet another chat with the operator and pointing out that I had read various negative reviews, I had my withdrawal credited.

Best regards

Ieri dopo l'ennesima chattata con l'operatore e facendo presente che avevo letto varie recensioni negative , ho avuto l'accredito del mio prelievo.

cordiali saluti

Dear amatogianluca18,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru