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Hello,

I made a deposit with real money, no bonus or free spins. I practically played all day to reach the amount of 2,100 Reais. The method I used for the deposit was pix, a method that immediately transfers value into the casino account. I requested a withdrawal of this amount on the 23rd of September 2023, and it still hasn't been paid as of today, the 29th of September 2023. All of my documents have been verified and approved. The most disappointing part is that they do not reply to emails. This casino is deceiving many people in Brazil. Please, I need assistance.

This is the proof of withdrawal that they are refusing to pay. They're only receiving deposits and deceiving players when it's time to pay the winners. Someone needs to report this casino so that other trusted venues are not negatively impacted by this rogue entity.

If you could please give me a response. I am sending emails to all national and international institutions in hopes that they will take action and remove this fraudulent casino from the internet.

Olá

Fiz depósito em dinheiro real sem bônus ou rodada grátis. Joguei praticamente o dia todo pra conseguir o valor de 2.100 reais. O meio que fiz a transferência deposito foi por pix. Valor que entra automaticamente na conta do cassino. Fui e solicitei a retirada desse valor no dia 23.09.2023 e até hoje 29.09.2023 não pagaram. Meus documentos já foram todos verificados e aprovados. O que mais é triste é que eles não respondem a e-mail. Esse cassino está enganando muitas pessoas no Brasil. Ajudem por favor.

Esse é o comprovante de levantamento que eles não querem pagar. Eles estão só recebendo depósitos e enganando na hora de pagar os ganhadores. Alguém tem que denunciar esse cassino para não deixar que outros cassinos confiáveis sejam prejudicados por esse irresponsável.

Se poder me de uma resposta. Estou enviando e-mail pra todos os órgãos nacionais e internacionais para puniram e retiraren esse falso cassino do ar.

Dear kdupina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear kdupina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.