Beem Casino - Die Überprüfung des Spielers hängt.

Hi there,

I am constantly stalled by the casino.

At the beginning it was said that it would take 1-3 days for the documents to be checked and 24 hours for the payment to be made.

Unfortunately nothing has happened since a week.

According to your rating, this casino has a very good reputation.

I'm wondering what's that supposed to mean? And the rating is bought.

somehow nothing is right.

it can't be that an online casino needs so long for a payout.

this is already the 3rd casino from your side with a very good reputation that I have problems with.

Hallo,

ich werde ständig von dem Casino hingehalten.

Am Anfang hieß es es dauert 1-3 Tage bis zur überprüfung der Dokumente und 24std bis zur auszahlung.

leider passiert da seit einer Woche gar nichts.

laut eurer Bewertung hat dieses Casino eine Sehr gute Reputation.

da frage ich mich was das soll? Und die bewertung gekauft ist.

da stimmt irgendwie gar nichts.

das kann doch nicht angehen das ein Online Casino so lange für eine Auszahlung braucht.

das ist jetzt schon das 3te Casino von eurer Seite mit einer sehr guten reputation bei dem ich probleme habe.

Hello Booriz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first verification or have you been verified in the past? When was the last time you sent them any documents? Did you also request for a withdrawal and did you use any bonus in the casino?

Please note that if it's your first verification/withdrawal then it might take up to 14 days to be completed as the casino needs to check all your details. Unfortunately it is a common time frame for verification and the time indication on the sites are mostly not correct.

Looking forward to your answer.

Regards,

Nick

Yes this is my first verification.

I sent the documents last week Friday after I requested my withdrawal.

I played without a bonus.

When I asked support, they told me that it would take 1-3 days to verify.

Ja das ist meine erste Verifizierung.

die Dokumente habe ich letzte Woche Freitag zugeschickt nachdem ich meine Auszahlung beantragt habe.

ich habe ohne Bonus gespielt.

auf nachfrage beim Support teilte mir dieser mit das es 1-3 Tage dauert das verifizieren.

In my opinion, 14 days is not a normal period. It's not the first casino I've played at.

Eg registered at another casino yesterday, sent documents last night, this morning I'm already verified.

As I said, I had problems that it takes so long with casinos from your side….

Also ein üblicher Zeitraum sind 14 Tage meiner meinung nach nicht. Ist nicht das erste Casino bei dem ich Spiele.

Z.b gestern bei einem anderen Casino angemeldet, Dokimente gestern Abend losgeschickt, heute morgen bin ich schon verifiziert.

wie gesagt probleme das es so lange dauert hatte ich bis jetzt mit Casinos von eurer Seite….

Dear Booriz,

It doesn't mean that it will take that 14 days, but it might. The recommended time is the maximum acceptable time before we would try get in touch with them. You have to understand that not every casino is the same and some might verify you much faster than the others. Some casino takes more time to run through all the documents and checks the player's betting pattern as well to prevent any unwated activities. Let us know by the end of the week if Beem Casino verified you, if not, we will definitely intervene.

Regards,

Nick

the casino has to stick to their terms, doesn't it?

That's pure bullshit.

Of course they can do it faster, the question is whether they want to.

das Casino muss sich doch an ihre Terms halten oder nicht?

Das ist doch reine verarsche.

Natürlich können die das schneller, ob die wollen ist die Frage.

Unfortunately the time frames for the deposit/withdrawal times are almost never included in terms and conditions and they are only informative. We are currently dealing with multiple delayed payments from this casino which will be soon also visible on their review as well as it started to bother many players. Please let us know until the end of this week if there will be any update and if not, we will definitely intervene.

Looking forward to your answer.

Regards,

Nick

Dear all,

the payment was made today successfully.

Kind regards,

BeemCasino Team

Money has arrived.

I had my account permanently blocked at Beemcasino!

Geld ist angekommen.

mein account habe ich dauerhaft sperren lassen bei Beemcasino!

Dear Booriz,

Thank you for confirming that the payment has arrive. The complaint will be now closed as resolved.

Please do not hesitate to contact us if you will come across any other trouble again in the future.