bet365 Casino - Der Spieler hat Probleme aufgrund einer Einzahlung, die von einer Zahlungsmethode eines Drittanbieters gesendet wurde.

I paid with my sister's card to the account and when I wanted to withdraw money they blocked me and said that I could not withdraw money because my ID was put on verification of the account and that my sister had to respond by email, two days passed and nothing happened responded and she sent that she gave me permission to do so

Uplacivao sam sa sestrinom karticom na nalog i kada sam htio da podignem pare zablokirali su me i rekli da ne mogu da podignem novac jer je moja licna stavljena na verifikaciju naloga i da mora moja sestra da se javi mejlom, proslo je dva dana jos nisu nista odgovarali a ona je poslala da mi je dala dozvolu za to

Dear Canee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked T&Cs, and this is what I found: 

"1.3 For payment methods that require a specific account holder, you should only deposit funds into your gambling account from a source where you are the named account holder. In such cases where bet365 identify that the named account holder differs from that which bet365 hold, we reserve the right to treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void)."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds with a joint card/bank account, but it seems this was not the case. I’m very sorry but we can’t help you with this query. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Best regards,  

Kristina

Dear Canee,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.