Betmaster Casino - Der Rückzug des Spielers wurde verzögert.

Hi . I have big problems getting my money out of Betmaster. I have made my deposits from Mastercard and from the beginning some withdrawals worked. But since 3 weeks it is completely hopeless. The withdrawals are approved first and then jump back to the game account. They say it depends on my payment provider.

I have visited my bank and they say that there is nothing to prevent payments to my card. I have been struggling with this for 3 weeks now and am starting to get really tired. Now they say that I should make a deposit with Krypto currency and then withdraw in such. This really does not feel ok. Have also read several who have the same problem. This feels hopeless. Would be great if I can get help with this.

Hej . Jag har stora problem att få ut mina pengar från Betmaster. Jag har gjort mina insättningar från Mastercard och från början fungerade några uttag . Men sen 3 veckor är det helt hopplöst . Uttagen godkänns först för att sedan hoppa tillbaka till spelkontot. Dom säger att det beror på min betalningleverantör .

Jag har besökt min bank och dom säger att det inte finns nått som ska hindra betalningar till mitt kort . Jag har slitit med detta i 3 veckor nu och börjar bli riktigt trött. Nu säger dom att jag ska göra en insättning med Krypto valuta för att sedan ta ut i sådan . Detta känns verkligen inte ok . Har ju även läst flera som har samma problem . Detta känns hopplöst . Vore toppen om jag kan få hjälp med detta .

Dear Vispen,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Several factors such as geolocation, and contracts with the payment providers, and even actual situation in the world all have a major influence. Players from Sweden often have problems with receiving funds from casinos which are not licensed by Swedish authority.

Do I understand correctly, that you have made a successfull withdrawal at this casino before? Have you considered using a crypto currency as a possible withdrawal option?

Additionally, I would like to point out, that investigation of such problems is very time-consuming, so I would recommend giving it a little bit more time, so the casino can find out what is going on.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina. I have now seen that many others have the same problems as me with the payments

and, like me, are more or less forced to use Crypto currency as a payment method.

I am now following another complaint here on your site that has had the same problem as me. Now that he has opened a crypto account, I thought if I would wait a bit and see if they solve it for him who is now trying to withdraw in crypto.

This is very strange. They now deny all types of payouts except Crypto.

Hej Kristina. Jag har nu sett att många andra har samma problem som mig med utbetalningarna

och blir likt mig mer eller mindre tvingade att andvända Crypto valuta som utbetalningmetod.

Jag följer nu ett annat klagomål här på er sida som haft samma problem som mig . Då han nu öppnat ett crypto konto tänkte jag om jag skulle avvakta lite och se om dom löser det för honom som nu försöker dra tillbaka i crypto.

Detta är mycket märkligt. Dom nekar nu all typ av uttbetalning förutom just Crypto.

Vispen, so let's wait for another 7 days, and if the issue isn't resolved, we will intervene. Maybe the casino will find the solution until then. Please, keep us updated and let us know in case there is anything new. Thank you very much in advance!

The matter has been resolved.

The money is now paid out from Betmaster.

Ärendet har löst sig .

Pengarna är nu utbetalda från Betmaster.

Vispen, I am happy to hear this great news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.