BetOnRed Casino - Casino weigert sich, den Ausweis des Spielers herauszugeben.

I am requesting my personal player id from the betonred casino and they are refusing to provide it.

I should note that I have chosen to exclude myself and I need this number in order to appeal to the regulatory authority for dispute resolution.

Ζητάω από το καζίνο betonred τον προσωπικό μου player id και αρνειτε να μου τον δώσει.

Να σημειώσω ότι έχω επιλέξει αυτό αποκλεισμό και τον αριθμό αυτό τον θέλω για να απευθυνθώ στην ρυθμιστική αρχή για επίλυση διαφορας

Dear makelios6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you thoroughly searched through your email communication with the casino for this information?
• Could you please advise the reason for your self-exclusion from the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

I have contacted them both on live chat and via emai

no effect.

I requested this exclusion due to gambling addiction.

Έχω επικοινωνήσει μαζί τους και στο live chat και μέσω emai

χωρίς αποτέλεσμα.

Τον αυτό αποκλεισμό τον ζήτησα λόγω εθισμού στα τυχερά παιγνίδια.

Could you please forward your self-exclusion request to me? Send it to my email at tomas@casino.guru, or post screenshots here

Unfortunately, I am unfamiliar with the nature of the request you are requiring from the casino. Without further context, I am not sure we will be able to provide assistance. Please let us know more details about the request.

I ask the casino for the personal number I am registered with.

What could be more clear

Ζητάω από το καζίνο τον προσωπικό αριθμό που είμαι εγγεγραμμένος.

Τι πιο ξεκαθαρο

I registered an account in the casino, however, the only number I observed associated with an account I opened was this one:

Where in your account profile can this information be found?

Dear makelios6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.