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I asked for a withdrawal over a month ago.

The withdrawal hasn't landed yet, the casino hasn't asked for any KYC information.

On live chat they say "payment team is reviewing". By email they say the same thing.

I am 99.9% sure they are scammers as they didn't ask for anything and haven't progressed in over a month.

Dear megabtoutis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly this is your first withdrawal from the casino?
• Have you accumulated your winnings with or without an active bonus?
• Could you please send me your recent communication with the casino? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear megabtoutis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.