Betstro Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

Today, as a new customer, I made a first deposit of EUR 350 via bank transfer (Volt), but the amount was not credited to my player account. I was of the opinion that I might have done something wrong with the deposit and then deposited another EUR 150 via bank transfer (Volt). Again, the amount was not credited... Both amounts were charged to my bank account, a total of 500 EUR, but my player account still has no credit... Live support is not available, support has been emailed but no response yet. However, the comments I have read so far are starting to make me a little queasy and I would like my money back.

Ich habe heute als Neukunde zunächst eine Ersteinzahlung über 350 EUR per Banküberweisung (Volt) vorgenommen, der Betrag wurde allerdings nicht meinem Spielerkonto gutgeschrieben. Ich war der Meinung, dass ich bei der Einzahlung evtl. etwas falsch gemacht habe und habe anschließend nochmal 150 EUR per Banküberweisung (Volt) eingezahlt. Wieder wurde der Betrag nicht gutgeschrieben... Beide Beträge wurden meinem Bankkonto belastet, zusammen 500 EUR aber mein Spielerkonto ist weiterhin ohne Guthaben... Live-Support ist nicht erreichbar, Support per Email angeschrieben aber noch keine Rückmeldung. Bei den Kommentaren die ich bisher gelesen habe, wird mir allerdings langsam etwas mulmig und ich hätte gerne mein eingezahltes Geld wieder zurück.

Dear ll_Turbo_ll,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear ll_Turbo_ll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, thank you very much it was finally credited to me after a long time

Hallo, vielen Dank es wurde mir doch nach langer Zeit endlich gutgeschrieben

Thank you ll_Turbo_ll for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick