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Well, I'm here as a last resort. I'm really sad and upset with this casino. I have been a casino player for years and I have never experienced what I experienced in my life. Firstly, just for me to register, it was more than 1 month waiting, except that they do not contact me to tell you anything that you have to stay on my feet, second after waiting for it all I sent everything they asked for, all kinds of documents at the end they decide to activate my account, time goes by and I made several deposits via ATM, neteller and my card, then when I decided to earn anything they go and cancel my withdrawals, first I withdraw via bank, then card and nothing, they stay making excuses at all. For me it is the worst casino I have ever seen in my life and apart from that they do not want to pay me what I am entitled to.

Bom estou aqui em último caso pôs estou mesmo muito triste e chateado com esse casino . Sou jogador de casino a anos e nunca passei na minha vida o que passei neles . Em primeiro lugar só pra eu fazer o registro foi mais de 1 mês esperando,fora que eles não entram em contato pra avisar nada você que tem que ficar no pé, segundo depois de esperar isso tudo enviei tudo que eles pediram ,todos os tipos de documentos aí no fim eles resolverem ativar minha conta ,tempo se passa e fiz vários depósitos via multibanco, neteller e meu cartão, aí quando resolvi ganhar qualquer coisa eles vão e cancelam meus levantamentos, primeiro levantei via bancária ,depois cartão e nada ,eles ficam inventando desculpas em tudo . Pra mim é o pior casino que já vi em toda minha vida e fora que eles não querem me pagar o que tenho direito.

Dear Luiz,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Do I understand correctly that you passed the verification? Has the casino provided any explanation as to why your withdrawals are being canceled?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hello, thank you very much for your attention.

This casino is all complicated, I didn't like it at all, I get in touch with them one says something to me and when I go to speak to another he says something to me, it seems that he keeps getting involved. I sent all possible documents from the face of the earth but they always come with excuses, two members of their chat told me that the money was coming into the account in two days, but whenever I see them they cancel my order. I have already made several deposits in them via neteller, ATM and my card and when withdrawing it does not exist, this is absurd.

Olá , muito obrigado pela atenção.

Esse casino é todo complicado ,eu não gostei nem um pouco dele ,entro em contato com eles um me fala uma coisa e quando vou falar com outro me fala outra coisa,parece que fica enrolando a pessoa. Eu enviei todos os documentos possível da face da terra mas eles sempre vem com desculpinhas ,dois membros do chat deles me falaram que o dinheiro entrava daqui a dois dias na conta ,mas sempre que vou ver eles cancelam meu pedido . Eu já fiz vários depósitos neles via neteller, multibanco e meu cartão e na hora de levantar não existe ,isso é um absurdo.

Thank you very much Luiz for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Luiz!

From now on, I will try my best to help you with the issue. I would like to invite Betway Casino's representatives in order to help us resolving the situation.

Hi friends, they confirmed my payment yesterday, now I'm just waiting to get into the account.

Olá amigos eles confirmaram meu pagamento ontem agora só estou esperando entrar na conta .

They have already made the payment can cancel the case, thank you very much for your attention and for the good work casino guru.

Eles já fizeram o pagamento podem cancelar o caso , muito obrigado pela atenção e pelo bom trabalho casino guru .

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.