Bingo Bonga Casino - Das Spielerkonto wurde nicht geschlossen.

The casino has not closed the account for weeks despite numerous requests.

Casino schließt seit Wochen trotz vieler Aufforderungen das Konto nicht.

Dear TinoResch, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards

Veronika

Reason, no verification with driving license and therefore no access to a lot of money won.

Actually a criminal organization.

Grund, keine Verifizierung mit Führerschein und somit kein Zugriff auf viel gewonnenes Geld.

Eigentlich ein Verbrecherverein.

Please note that you will only receive your winnings after completing the verification process, even if you request to close your account. Are you interested in finishing the verification?

Dear TinoResch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.