BitSpinWin Casino - Die Auszahlung an den Spieler verzögert sich

i made a $20 Dollar deposit on bitspinwin for the game Fire Kirin Won $2000 Paid me $150 but have refused any other payments after i request them. it has been 7 days with same answers from there live chat and no more Withdrawals. any Help would be greatly appreciated

Dear Ryan6325,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank You So Much For The Response and i Totally Agree and Will Give it few More Days! if still no bitcoin deposits will Be in Contact. Thank you for you're time and insight on my situation!

Dear Ryan6325,

Have you received your withdrawal from the casino yet?

I Still Have Not Received Any Winnjngs From Them My Game Balance is $1000 and they Cant give me a straight answer Why! thank you for youre time i Appreciate it.

they Paid me $150 at First then Nothing Since and request withdrawal everyday or when it lets me and nothing very frustrating.

now they are saying there is not enough money on my game because supposedly my withdrawal requests have surpassed the amount on game if that makes any sense cause it doesnt to me.

Uhh Hello

it is going on almost 1 Month and still Nothing! even my withdrawal requests are being denight because all my previouse withdrawals added up and it is exceeding my winnings on fire kirin. my Balance is ar $1000 and will stay at that amount! any help Would be greatly appreciated. thank you for youre Time And Help

Thank you for your reply, Ryan6325. Could you please confirm that you have passed the KYC verification? Did you accumulate your winnings with or without an active bonus?

Furthermore, if possible, please post a screenshot of your withdrawal history here in this thread.

there was no bonus j won from it was a deposit of my money and now they say my account on fire kirin does nit exist and and i cant even log on to bitspinwin?

i cant access my acount! says it dies not exist but i have screen shots of my current balance or balance as of last time i could access it

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.