Bizzo Casino - Der Spieler hat Mühe, die Kontobestätigung abzuschließen.

I've been registered with Bizzo for a long time and I've also made regular deposits, the first time I wanted to pay out was the normal verification, which then worked hard after a few tries, then at some point I wanted to pay out a win again, because the whole game starts all over again Suddenly some documents of deposits from months ago were requested, which never played a role before, in any case, this could only be clarified by VIP manager Joseph, who assured me that everything was ok with the verification and that I was fully verified, and 'that something like this wouldn't happen again, because I was about to close my account there, because I could get really annoyed about such delaying tactics, then I gave the casino another chance yesterday and won again after a while and bang Again, some strange documents are requested and the payment is always booked back into my account. I only have with immediately and a few times deposited with cash2code, my bank account is also verified and now they keep telling me something about a FUNANGA account I don't even know what that is supposed to be u have never deposited with it the cash2code barcodes see below they don't accept them either slowly despairing 🙁

Ich bin schon länger bei Bizzo regestriert habe auch regelmässig eingezahlt,das erste mal als ich auszahlen wollte war die normale verifiziierung die hart dann nach ein paar Versuchen geklappt,dann wollte ich irgendwann nochmal einen gewinn auszahlen,da begsnn das ganze Spiel wieder von vorne das plötzlich nach irgendwelchen dokumenten von einzahlingen von vor monaten verlangt wurden,was vorher nie ne rolle spielte,auf jeden Fall konnte das dann nur über VIP manager Joseph geklärt werden,dieser versicherte mir das nun alles ok sei mit der verifikation u ich full verifiedn sei,und ´das so etwas nicht mehr vorkommen würde,weil ich schon kurz davor war mein Account dort zu schliesen,weil ich mich über solche hinhaltetaktiken tierisch ärgern könnte,dann hab ich dem casino eine weitere chance gegeben gestern mal wieder gewonnen nach einer weile und zack wieder werden irgendwelche komischen dokumente angefordert u die auszahlung immer wieder zurückgebucht in meinen Account.Ich habe immer nur mit sofort und paar mal mit cash2code eingezahlz, mein bankkonto ist auch verifiziert und jetzt sagen sie mir die ganze zeit was von einem FUNANGA Account ich weiss nicht mal was das sein soll u habe niemals damit eingezahlz die cash2code strichcodes siehe unten aktzeptieren sie auch nicht bin langsam am verzweifweln 🙁

Dear ulli3982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? How many payment methods you have used to deposit funds into your account, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The case can be closed, they wanted the receipt.

Fall kann geschlossen werden,die wollten den Kassenbon haben.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ulli3982, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru