Bob Casino - Das Konto des Spielers wurde gesperrt.

Bob casino disabled my account without any notice, i didn't not do anything wrong

Dear Alina6396,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Are there any funds being held by the casino, please?

If there’s any relevant communication, forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I've been a player for over 3 years, I've completed the verification process, i play slots

I don't have any funds in my account

Could you please advise Alina6396 when was the last time when you succeeded in accessing your account? Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you.

About 2 weeks ago, I've asked and they said they want to see my bank statements for the last 6 months, I'm not comfortable sharing that with anyone

I see. Have you been asked to provide the same document and complete the same questionnaire as in your other complaint?

Dear Alina6396,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.