Bob Casino - Das Spielerkonto wurde gesperrt.

Hello dear CasinoGuru support team,

have a concern. It's about Bob Casino. I applied for my winnings to be paid out, of course I uploaded the documents required for verification beforehand

These have also been confirmed. 4 days go by, I soon check my emails and bob account every half hour.

my Bob account .... Day 5 Bob Casino account blocked !!!! ?????

Huh? NO INFO that the ACCOUNT was BLOCKED. Then I have a chat with one

Bob Casino employee started asking why I got banned in response: fraudulent activity. Not further explained

I answered seriously, I deposited almost € 400 if you add up the deposits. Their answer: read the terms and conditions.

MMMhhh my question which deceptive activities in which form ?! No more answer: - / I have to admit I didn't even know that this was possible in the online casino

Hallo liebes CasinoGuru-support-team,

habe ein Anliegen. Es geht um Bob Casino. Ich habe Auszahlung meines Gewinns beantragt, natürlich habe ich davor die für die Verifizierung benötigten Dokumente hochgeladen

Diese sind auch bestätigt worden. 4 Tage vergehen, ich checke schon bald alle halbe Stunde meine mails und bob account.

mein Bob account.... Tag 5 Bob Casino account gesperrt!!!!?????

Hä? KEINE INFO darüber dass das ACCOUNT GESPERRT wurde. Darauf hin habe ich den chat mit einem

Bob Casino Mitarbeiter gestartet, erfragt warum Sperrung bekomme als Antwort: betrügerische Aktivitäten. Nicht naher erläutert 

ich antwortete im Ernst habe knapp 400€ eingezahlt wenn man die Einzahlungen zusammen zählt. Deren Antwort : lesen sie die AGB's.

MMMhhh meine Frage welche btrügerichen Aktivitäten in welcher Form?! Keine Antwort mehr :-/ Muss gestehen ich wusste nicht einmal das das möglich ist im online casino

Dear Cherrry,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you activated any bonus when depositing funds into your account?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Cherrry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello again

"The player from Germany has her winnings canceled and her account blocked on allegations of fraudulent activity."

Now I still don't know what alleged fraudulent activities should have been!

sorry but what the Bobcasino does is, in my opinion, fraudulent activities if you can't answer this simple question.

I know why the incorrect answers are simply because there was never any fraudulent activity taking place.

As I said, I would like to know what the bobcasino supposedly noticed in terms of fraudulent activities and of course how they made it up ......

Hallo nochmal

"Der Spielerin aus Deutschland wurden ihre Gewinne storniert und ihr Konto wegen des Vorwurfs betrügerischer Aktivitäten gesperrt."

Schön jetzt weiß ich immer noch nicht welche angeblichen betrügerischen Aktivitäten gewesen sein sollen!!!

sorry aber das was das Bobcasino macht sind meiner Meinung nach betrügerische Aktivitäten wenn man mir auf diese einfache Frage nicht antworten kann.

Ich weiß warum die nicht ordnungsgemäß Antworten ganz einfach weil da niemals irgendwelche betrügerischen Aktivitäten statt gefunden haben/ausgeführt wurden.

wie gesagt möchte wissen was dem bobcasino angeblich an betrügerischen Aktivitäten aufgefallen sein und natürlich woran sie das ausgemacht haben ......

Dear Cherrry,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. Thank you in advance.

Could you please advise which games you have been playing (live games, slots, or multiplayer)?

Have you activated any bonus when depositing funds into your account?

don't know what else to ask I keep getting the same answer.

FACT is that it's a questionable action from their side, why they can't give me answer?

CAUSE THERE NEVER BEEN LOOKING FOR ACTIONS AS ACCUSED !!!!!

weiß nicht was ich noch fragen soll bekomme immer wieder die gleiche Antwort.

FACT is that it's a questionable action from their side, why they can't give me answer?

CAUSE THERE NEVER BEEN SUCH ACTIONS AS ACCUSED!!!!!

Could you please advise which games you have been playing (live games, slots, or multiplayer)?

Dear Cherrry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.