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I deposited 800 reais without taking advantage of the bonus, I played in the slot which turned to 1564.00, I requested a withdrawal of 300 that was paid to me, when I requested the second withdrawal I was asked to send my documentation which was promptly sent, then I received an e- mail with closure of my account and no explanation of my money, I'm feeling ripped off and ripped off!!!

Depositei 800 reais não usufruir de bônus, joguei no slot que viraram 1564,00, solicitei um saque de 300 que me foi pago, quando solicitei o segundo saque me foi solicitado o envio da minha documentação que prontamente foi enviada, daí recebi um e-mail com encerramento da minha conta e nenhuma explicação do meu dinheiro, estou me sentindo lesado e roubado!!!

Dear igorbonno22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino confiscated your winnings and closed your account without any explanation?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear igorbonno22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.